Customer Assistant

Ma Hospitality Group ltd; Kraków; On-site; PLN 30,000 - 120,000; Full time

Job summary

A luxury concierge service in Kraków is seeking a skilled communicator to assist customers via phone, email, and chat. The ideal candidate will provide information about services and pricing while working collaboratively with internal teams. Strong English language skills and excellent phone etiquette are essential. Competitive salary ranges from 550 € to 700 € plus commissions.

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide accurate information about services, pricing and availability.
• Collaborate with internal departments to meet customer needs.
• Perform data entry in various platforms.

Skills

English B2 or equivalent

Excellent phone etiquette

Excellent verbal, written, and interpersonal skills

Ability to multi-task

Ability to organize and prioritize work

Job description

Job description

MA Hospitality Group is a luxury concierge service providing what we believe to be the ultimate resource for those wanting to get access to the most exclusive venues and be involved in the biggest and best events at the most exclusive hotspots.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide the right information about our services, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• English B2 or equivalent
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Salary

All our services are high ticket sales with a fairly high conversion rate on our services.

550 € - 700 € + Commissions.