Customer Advisor (Swedish Speaker)

SpotOn TA; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading BPO company in Warsaw seeks a Customer Advisor fluent in Swedish and English. In this role, you will support B2B and B2C clients through inbound calls, addressing inquiries and providing technical support for streaming services. The ideal candidate will have at least 6 months of customer service experience and a service-oriented mindset. Competitive benefits including paid training and a sports card are offered.

Benefits

Paid Training

Sports Card

Dynamic work environment

Qualifications

• Fluency in Swedish Language at C1 level or higher.
• Fluency in English Language at B2 level or higher.
• 6 months of experience in customer service.

Responsibilities

• Handle B2B and B2C clients on inbound calls.
• Address contract and billing inquiries.
• Deliver technical support for the streaming company.

Skills

Fluency in Swedish Language

Fluency in English Language

Attention to detail

Service-oriented thinking

Min. 6 months of experience in customer service

Soft selling and upselling

Administrative knowledge

Efficient internet navigation

MS Office applications

Positive attitude

Job description

The Role:

Customer Advisor –Swedish Speaker/Szwedzki– Streaming

Office Based – Warszawa, Poland

*** This Job Opportunity is only offered for candidates living and eligible to work in Poland.

Client: BPO Company.

Office Based – Warszawa, Poland

Job Description

As a Customer Advisor, you will handle B2B and B2C clients on inbound calls as first and second-line support,

Detailed Duties and Responsibilities

• Address contract and billing inquiries thoroughly and efficiently.
• Deal with outbound calls for administrative tasks eg. gathering feedbacks or late payment calls and similar.
• Provide assistance via phone, email or chat.
• Handle and process customer complaints with empathy and professionalism.
• Deliver technical support for the streaming company.
• Serve B2B and B2C clients on inbound calls as first and second-line support.

Ideal Profile:

Targeted Qualifications

• Fluency inSwedishLanguage,C1level or higher.
• Fluency inEnglishLanguage,B2level or Higher.
• Attention to detail and problem-solving.
• Service-oriented thinking with focus on customer experience.
• Min. 6 months of experience in customer service.
• Performing soft selling and upselling.
• Administrative and technical knowledge.
• Previous Customer Service experience.
• Skills for efficient navigation of the internet and MS Office applications.
• Personnel culture and a positive attitude.

Interpersonal Skills

• Communicative, Speak and/or write well and get your ideas across to others easily.
• Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
• Confident, Pleasant, Energetic, Helpful, Trustworthy
• Efficient, Perform tasks in the fastest and simplest ways that they can be done.
• Organized and punctual, put things in order so that they run smoothly and are always on time.
• Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
• Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
• Precise, Make sure that things are done accurately, correctly, and exactly.
• Willingness to acquire new knowledge.
• Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

Offer & Benefits

• Office Based– Warsaw, Poland.
• Shift Basis Monday to Friday 08:00 – 20:00 and Weekends 10:00 – 18:00 “5 days a week ( 8.5 hours a day including breaks”.
• Paid Training.
• Sports Card.
• A global team committed to the company values.
• A dynamic work environment in a dynamically international company.

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Join a market leader within Other Services
• A role that offers a breadth of learning opportunities