Customer Advisor (Finnish Speaker)

SpotOn TA; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading BPO company in Warsaw is searching for a Customer Advisor who speaks Finnish and English at required proficiency levels. As a Customer Advisor, you will assist both B2B and B2C clients through inbound calls, offering technical support in the streaming sector. Candidates must have a minimum of 6 months of customer service experience. This is an office-based position with a dynamic work environment.

Benefits

Paid Training

Sports Card

Dynamic work environment

Qualifications

• Fluency in Finnish Language, C1 level or higher is mandatory.
• Fluency in English Language, B2 level or higher required.
• Minimum 6 months of experience in customer service is essential.

Responsibilities

• Handle B2B and B2C client support on inbound calls.
• Address contract and billing inquiries thoroughly.
• Deliver technical support for the streaming company.

Skills

Fluency in Finnish Language, C1 level or higher

Fluency in English Language, B2 level or higher

Attention to detail and problem-solving

Service-oriented thinking

Min. 6 months of experience in customer service

Administrative and technical knowledge

Skills for efficient navigation of the internet and MS Office applications

Job description

The Role:

Customer Advisor –Finnish Speaker/Fiński– Streaming

Office Based – Warszawa, Poland

Only offered for candidates living and eligible to work in Poland.

Client: BPO Company.

Job Description

As a Customer Advisor, you will handle B2B and B2C clients on inbound calls as first and second-line support.

Detailed Duties and Responsibilities

• Address contract and billing inquiries thoroughly and efficiently.
• Deal with outbound calls for administrative tasks eg. gathering feedbacks or late payment calls and similar.
• Provide assistance via phone, email or chat.
• Handle and process customer complaints with empathy and professionalism.
• Deliver technical support for the streaming company.
• Serve B2B and B2C clients on inbound calls as first and second-line support.

Ideal Profile:

Targeted Qualifications

• Fluency inFinnishLanguage,C1level or higher.
• Fluency inEnglishLanguage,B2level or Higher.
• Attention to detail and problem-solving.
• Service-oriented thinking with focus on customer experience.
• Min. 6 months of experience in customer service.
• Performing soft selling and upselling.
• Administrative and technical knowledge.
• Previous Customer Service experience.
• Skills for efficient navigation of the internet and MS Office applications.
• Personnel culture and a positive attitude.

Interpersonal Skills

• Communicative, Speak and/or write well and get your ideas across to others easily.
• Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
• Confident, Pleasant, Energetic, Helpful, Trustworthy
• Efficient, Perform tasks in the fastest and simplest ways that they can be done.
• Organized and punctual, put things in order so that they run smoothly and are always on time.
• Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
• Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
• Precise, Make sure that things are done accurately, correctly, and exactly.
• Willingness to acquire new knowledge.
• Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

Offer & Benefits

• Office Based– Warsaw, Poland.
• Shift Basis Monday to Friday 08:00 – 18:00 “5 days a week ( 8.5 hours a day including breaks”.
• Paid Training.
• Sports Card.
• A global team committed to the company values.
• A dynamic work environment in a dynamically international company.

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Join a market leader within Media & Entertainment
• A role that offers a breadth of learning opportunities