Coordinator, Partner Support

Promethean; Wrocław; On-site; PLN 66,000 - 100,000; Full time

Job summary

A leading technology company is seeking a Coordinator for Partner Support to ensure top-quality service for their products. The role involves improving global repair processes and handling escalated service issues. Ideal candidates will have over 2 years of experience with hardware, excellent communication skills, and a proactive mindset. Comprehensive benefits include private medical insurance and volunteering days.

Benefits

MultiSport Card

Private Medical Insurance with Dental/Vision Coverage

Birthday day off

Multicultural day off

Two Volunteering Days

Well-Being Programs

Reward and Recognition Program

Fruity Tuesdays

Qualifications

• 2+ years of experience working with hardware products.
• Practical understanding of electronics and hardware troubleshooting.
• Experience with onsite or workshop repairs is a strong advantage.

Responsibilities

• Support and improve global product repair processes.
• Be the go-to person for product and service questions.
• Collaborate with Product Service & Support teams.

Skills

Hardware service and repair experience

Electronics troubleshooting

Strong communication skills

Proactive and organized mindset

Education

Engineering background (Electrical/Electronic Engineering/Computer Networking/IT)

Tools

Microsoft Office

Salesforce/BI tools

Job description

We’re growing our Partner Support team and looking for a Coordinator, Partner Support who will help us ensure that our global service partners deliver top-quality support for Promethean products - ActivPanels and Projectors.

In this role, you’ll become a trusted expert on our hardware, work closely with internal teams and external partners, and support escalated technical cases. You’ll play a key part in improving processes and making sure our service experience is consistent and excellent worldwide.

Working time: the second shift (from 3 PM to 11 PM)

Start date: January 2026

Base salary: PLN 66,500 - 99,700 + annual bonus

Job Duties and Responsibilities

• Support and improve global product repair processes
• Be the go-to person for product and service questions
• Collaborate with Product Service & Support teams
• Assist partners with escalated service issues (in-field & workshop)
• Monitor partner performance and recommend improvements

Job Skills and Qualifications

• 2+ years of experience working with hardware products - in service, repair, or technical support
• Practical understanding of electronics and hardware troubleshooting
• Experience with onsite or workshop repairs is a strong advantage
• Engineering background (especially Electrical/Electronic Engineering/Computer Networking / IT) is aplus, but not required
• Comfortable with Microsoft Office; Salesforce/BI tools are a plus
• Proactive, organized, and improvement-driven mindset
• Strong communication skills

Promethean provides a comprehensive and competitive benefits package that offers the flexibility and security to thrive both inside and outside of work.

Our benefits include

• MultiSport Card
• Private Medical Insurance with Dental/Vision Coverage
• Birthday day off
• Multicultural day off
• Two Volunteering Days
• Well-Being Programs (For example, company-wide health challenges)
• Reward and Recognition Program
• Fruity Tuesdays

And more!