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Content QA Analyst – German & English (BPO)

Cognizant

Kraków

On-site

PLN 120,000 - 180,000

Full time

Today
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Job summary

A multinational tech firm in Kraków is seeking a content quality analyst to collaborate with teams and ensure high quality standards in content moderation. The ideal candidate will have proven experience in QA within a BPO, excellent command of German and English, and strong problem-solving skills. This role offers an extensive benefits package and opportunities for professional development within a diverse team.

Benefits

Multisport Card
LuxMed medical healthcare
Life insurance
Cafeteria benefit

Qualifications

  • Proven experience in Quality Assurance/Training support.
  • Strong problem-solving abilities to identify process gaps.
  • Very good command of German and English (at least C1).

Responsibilities

  • Analyze trends and report quality performance.
  • Establish procedures for performance reporting.
  • Act as a contact for quality-related queries.
  • Drive efficiencies to reduce costs and improve productivity.
  • Ensure regular meetings with QA team and leaders.

Skills

German language proficiency
English language proficiency
Analytical thinking
Problem-solving skills
Communication skills
Job description
A multinational tech firm in Kraków is seeking a content quality analyst to collaborate with teams and ensure high quality standards in content moderation. The ideal candidate will have proven experience in QA within a BPO, excellent command of German and English, and strong problem-solving skills. This role offers an extensive benefits package and opportunities for professional development within a diverse team.
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