Content QA Analyst – German & English (BPO)

Cognizant; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

A multinational tech firm in Kraków is seeking a content quality analyst to collaborate with teams and ensure high quality standards in content moderation. The ideal candidate will have proven experience in QA within a BPO, excellent command of German and English, and strong problem-solving skills. This role offers an extensive benefits package and opportunities for professional development within a diverse team.

Benefits

Multisport Card

LuxMed medical healthcare

Life insurance

Cafeteria benefit

Qualifications

• Proven experience in Quality Assurance/Training support.
• Strong problem-solving abilities to identify process gaps.
• Very good command of German and English (at least C1).

Responsibilities

• Analyze trends and report quality performance.
• Establish procedures for performance reporting.
• Act as a contact for quality-related queries.
• Drive efficiencies to reduce costs and improve productivity.
• Ensure regular meetings with QA team and leaders.

Skills

German language proficiency

English language proficiency

Analytical thinking

Problem-solving skills

Communication skills

Job description

A multinational tech firm in Kraków is seeking a content quality analyst to collaborate with teams and ensure high quality standards in content moderation. The ideal candidate will have proven experience in QA within a BPO, excellent command of German and English, and strong problem-solving skills. This role offers an extensive benefits package and opportunities for professional development within a diverse team.