Content QA Analyst – German & English (BPO)

Cognizant; Kraków; On-site; PLN 126,000 - 170,000; Full time

Job summary

A global consulting firm in Krakow is seeking a Content Quality Analyst. This role involves close collaboration with content reviewers and operations leads to ensure quality performance. Ideal candidates will have experience in content moderation and excellent German and English communication skills. The position offers a comprehensive benefits package, professional development, and opportunities to contribute in a dynamic and multinational environment.

Benefits

Multisport Card

LuxMed medical healthcare

Life insurance

Cafeteria benefit

Professional development opportunities

Qualifications

• Proven experience in providing Quality Assurance/Training support in a BPO environment.
• Very good command of the German and English languages.
• Analytically minded with strong problem-solving skills.

Responsibilities

• Analyze trends and report quality performance.
• Establish procedures for data handling and performance reporting.
• Report team performance to stakeholders.
• Act as a contact point for quality-related queries.
• Identify process gaps and collaborate with managers.
• Work closely with teams to meet goals.
• Drive efficiencies to reduce costs and improve productivity.
• Ensure regular meetings with QA team and leaders.

Skills

Quality Assurance

Content Moderation

Analytical Thinking

Problem Solving

Communication Skills

BPO Experience

German Language (C1)

English Language (C1)

Job description

A global consulting firm in Krakow is seeking a Content Quality Analyst. This role involves close collaboration with content reviewers and operations leads to ensure quality performance. Ideal candidates will have experience in content moderation and excellent German and English communication skills. The position offers a comprehensive benefits package, professional development, and opportunities to contribute in a dynamic and multinational environment.