Content Moderator with Swedish

careersinpoland; Kraków; On-site; PLN 30,000 - 120,000; Full time

Job summary

A leading global professional services company is seeking a candidate in Kraków for a role focused on content moderation. Responsibilities include reviewing content, resolving complex issues, and participating in continuous training. Ideal candidates should possess strong communication and critical thinking skills, with a passion for internet culture. This position requires office presence with flexibility for occasional weekend work.

Qualifications

• Ability to perform duties objectively in the best interest of client policies.
• Deep familiarity and passion for the internet.
• Flexibility in meeting changing business needs in a fast-paced environment.

Responsibilities

• Review and classify content according to client guidelines.
• Investigate and resolve complex content issues.
• Participate in training programs and workgroup discussions.

Skills

Strong coping, emotional resilience, and stress-management skills

Excellent comprehension and communication

Strong attention to detail

Critical thinking and decision-making skills

Familiarity with internet culture

Ability to work in a team

Job description

Responsibilities

• Review, classify and/or remove content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Basic Qualifications / Skills Needed

• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension and communication.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Deep familiarity and passion for the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
• Ability to work well individually and as part of a team
• Flexibility in meeting changing business needs in a fast-paced environment
• Commitment to quality, efficiency, and effectiveness
• Previous business process outsourcing, customer service, or content moderation experience is a plus
• Availability to work from the office (Kraków); on regular working hours with occasional work on weekends and bank holidays.

ABOUT US

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Accenture Operations

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

Applying

If you are interested, please send your CV in English by clicking "apply now!" button.

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