Consumer Services Representative (Italian & English)

Newell Brands; Poznań; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Private healthcare

Pension plan with company contribution

Fully sponsored life insurance

Hybrid work model

Product discounts

Multisport card

Cinema tickets

Bravo recognition programme

Give@Newell charity time-off

Employee referral program

Expectant Parents Gift

Modern air-conditioned office

Job summary

Newell Brands in Poznan, Poland, is seeking a Consumer Services Representative fluent in Italian and English to handle pre- and post-sales inquiries. You will engage with customers across email, chat, phone, and social channels and support orders on our e-commerce platform.

Joining the team offers a mix of on-the-job training and hybrid work after onboarding, with a strong emphasis on customer experience and problem resolution. Experience in CRM/SAP is a plus.

Qualifications

• Fluent Italian and English at C1 level (spoken & written).
• Proficient with MS Word and Outlook.
• Strong verbal and written communication skills with empathy.

Responsibilities

• Respond to consumer queries via email, chat, phone, social media, reviews portal, and e-commerce with a consumer-centric approach.
• Assist consumers with questions about web orders on the e-commerce site.
• Resolve order delivery, payment issues, and product return queries.
• Seek solutions for unusual queries or requests.
• Document information in designated systems (CRM, SAP, and others) for resolution.

Skills

Italian (C1)

English (C1)

Excellent communication

Empathy

Tools

MS Word

Outlook

CRM

SAP

Job description

Job ID: 17009

Job title: Consumer Services Representative (Italian & English)

Location: Poznan, Poland

Reports to: Supervisor, Consumer Services

Contract: Permanent, full time

Your Role in a Nutshell

As a Consumer Services Representative you will speak with consumers who use Newell Brands' products. Putting your Italian language skills into practice, you will answer inquiries regarding pre-sales and after-sales service.

Our portfolio of products is very diverse - from stationery to small household appliances.

You might have heard of some of our brands like Parker, Yankee Candle, Contigo, NUK, or Crockpot.

Your Key Responsibilities

• Respond to consumer's queries through email, chat, phone, social media channels, reviews portal, e-commerce, and other online platforms in a professional, solution-oriented manner to ensure the outcome is consumer centric.
• Help consumers by answering their questions about web orders placed on our e-commerce site.
• Successfully resolve order delivery / payment issues and/or product returns queries.
• Seeking solutions in case of unusual queries or requests
• Document in designated systems (e.g., CRM /Consumer Relationship Management/, SAP and other) the information needed for resolving inquiry or complaint.

Don't have experience in consumer service or with systems that we use?

No problem! You will learn that with us!

What You'll Need

• Fluent Italian (C1) and English (C1) (spoken & written)
• Good command of MS Word and Outlook
• Outgoing withexcellent communicationskills(verbal & written)
• Empathy and openness for working with clients

Your Advantage

• Readiness to learn new tools and technologies (Salesforce, SAP, Bazaarvoice, Sprinklr etc.)
• Organizational skills with ability to prioritize.
• Detail oriented
• Positive attitude and great interpersonal skills, incl. rapport-building and listening
• A keen interest in e-commerce will ensure you are perfect for this role

What You Gain

Newell Brands has a strong footprint in the EMEA region, with several thousand employees spread over many corporate offices and manufacturing facilities. You might recognise some of our iconic brands, like Parker, Sistema, Spontex, Crockpot, NUK, Coleman, and Yankee Candle, to name a few.

Join Us And Benefit From

• Full-time employment contract
• Unlimited access to LinkedIn Learning - 17,000+ courses for your professional and personal development
• Private healthcare
• Pension plan (PPE) with company contribution of 3,5%
• Fully sponsored life insurance
• Hybrid working system (1 day per week in the office) after 2-3-weeks on-site training; working hours - Monday to Friday, 8h starting between 7:00 and 9:00AM
• Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others
• Partly financed Multisport Card or cinema tickets
• Bravo - our global recognition programme where teammates can recognise each other and exceptional work is rewarded
• Give@Newell - paid time-off for charity activities dedicated for local communities right where you live/work.
• Employee Referral Program - an opportunity to get a bonus
• Expectant Parents Gift
• Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen and underground bike parking
• Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office!)
• Corporate Citizenship Philosophies - environmentally sustainable and socially sensitive business practices
• Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership

Are you interested?