Complaint & Compliance Support Specialist

Revolut; Poland; On-site; PLN 60,000 - 90,000; Full time

Job summary

Revolut in Poland is seeking a Support Specialist to oversee complaints, ensuring fair, transparent processes and robust root-cause analysis. You will work with internal teams and regulators to deliver high-quality customer experiences and continuous improvement.

Ideal candidates have 18+ months in customer service, bilingual English and Dutch (C1+), and a proactive, detail-oriented mindset to manage sensitive regulatory requirements.

Qualifications

• A bachelor’s degree (proof of certificate required).
• 18+ months of customer service experience.
• Fluency in English (C1+) and Dutch (C1+).
• Excellent communication skills and the ability to explain complex issues clearly.
• Strong numeracy, analytical and IT skills.
• Meticulous attention to detail and empathy for customers.
• Self-motivated with a flexible, team-oriented attitude.
• Independent problem-solving approach.

Responsibilities

• Handle incoming formal complaints within regulatory deadlines.
• Identify, analyse, and resolve issues efficiently.
• Set up and improve internal complaint-handling procedures.
• Contribute to a culture that prioritises fair treatment of customers.
• Maintain a central data archive, ensuring accuracy and accessibility.
• Collaborate with Product and QA teams for effective resolution.
• Proactively take ownership of problems, policies, or procedures end-to-end.
• Stay updated on industry regulations to ensure compliant processes.

Skills

Customer Service

English Proficiency

Dutch Proficiency

Communication

Analytical Thinking

Attention to Detail

Empathy

Problem Solving

Team Player

Education

Bachelor's Degree

Job description

Revolut in Poland is seeking a Support Specialist to oversee complaints, ensuring fair, transparent processes and robust root-cause analysis. You will work with internal teams and regulators to deliver high-quality customer experiences and continuous improvement.

Ideal candidates have 18+ months in customer service, bilingual English and Dutch (C1+), and a proactive, detail-oriented mindset to manage sensitive regulatory requirements.