Collections Specialist: Drive Cash Flow, Process Excellence

HEINEKEN Kraków; Polska; On-site; PLN 30,000 - 120,000; Full time

Job summary

A global beverage company is seeking a detail-oriented professional for the Customer Ledger role at HEINEKEN Kraków. The candidate will manage the Customer Ledger, ensuring effective collections and high service quality. Responsibilities include acting as a Business Partner to provide accurate data, collaborating with various teams, and maintaining customer accounts efficiently. Fluent English and experience in Order to Cash processes are essential. This position offers the opportunity to grow in a dynamic, multinational environment.

Qualifications

• Fluent English language skills are a must.
• Experience in Order to Cash or Customer Service is required.
• Strong communication and problem-solving skills, preferably with SAP and Excel.

Responsibilities

• Manage the Customer Ledger and meet collection targets.
• Act as a Business Partner to provide accurate data for collections.
• Collaborate across teams to ensure standards in processes.
• Manage customer accounts while maintaining high service levels.
• Identify and resolve held orders in accordance with credit policy.

Skills

Fluent English

Communication skills

Problem solving

Experience with SAP

Experience with Excel

Job description

A global beverage company is seeking a detail-oriented professional for the Customer Ledger role at HEINEKEN Kraków. The candidate will manage the Customer Ledger, ensuring effective collections and high service quality. Responsibilities include acting as a Business Partner to provide accurate data, collaborating with various teams, and maintaining customer accounts efficiently. Fluent English and experience in Order to Cash processes are essential. This position offers the opportunity to grow in a dynamic, multinational environment.