Client Service Officer with German or French

Citigroup Inc.; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A leading global financial services company is seeking a Client Service Officer in Warsaw, Poland. Responsibilities include resolving client issues, enhancing client relationships, and identifying cross-selling opportunities. Ideal candidates have at least 2 years of B2B customer service experience, strong communication skills, and fluency in English, with a preference for German or French. The role offers a competitive salary, social benefits, and a hybrid work model.

Benefits

Competitive salary with annual review and performance bonus

Private healthcare

Award-winning pension scheme

Multisport

Life insurance

Flexible working hours

Unlimited development opportunities

Qualifications

• Minimum of 2 years of experience in business-to-business customer service, account management or sales.
• Strong communication skills both verbal and written.
• Ability to maintain credibility with senior client contacts.

Responsibilities

• Resolve day-to-day issues with key client contacts.
• Influence clients for optimal program operation.
• Coordinate fast resolution of issues.
• Identify cross-sell product opportunities.
• Organize client communication and prepare business reviews.

Skills

Fluent English

Fluency in German or French

Presentation skills

Communication skills

MS Office proficiency

Job description

In 2002, Citi established its regional Commercial Cards business to cater to the ever-growing needs of its clients, providing travel, B2B and virtual card solutions. The regional EMEA business now covers more than 550 corporate clients, 45 markets with significant further expansion underway.

The main responsibility for client service officer is to maintain, strengthen and grow the ongoing relationship with EMEA based Commercial Card Clients following set up by the implementation and provide a single point of contact for client queries and concerns.

Responsibilities

• Day-to-day issue resolution with key contacts at the client’s organization with an emphasis on resolving the root causes of any issues
• Influence clients to ensure that their program operates optimally for both the customer’s organization and Citi
• Taking ownership of issues and coordinating fast resolution
• Identify areas to cross sell products / solutions to existing clients and work with the Citi teams to develop these leads
• Client communication: organize conference calls resulting in action plans; prepare business reviews in collaboration with global service manager/ account manager

Requirements

• Fluent English and fluency in one of the following European languages preferred (German or French)
• A minimum of 2 years of experience in business-to-business customer service, account management or sales
• Good presentation & communication skills
• Clearly articulate, with effective speaking and writing skills
• Business maturity which results in gaining/maintaining credibility and respect with senior contacts at the client
• Strong MS Office and system skills

What we Offer

• Competitive salary connected with annual salary review and discretionary annual performance bonus
• Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
• Hybrid model of work – from modern offices and from home, flexible working hours
• Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with
• Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)
• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
• Unlimited development opportunities within Citi global network.
• Exposure to a wide range of internal stakeholders as well as to senior management

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Job Family Group

Customer Service

Job Family

Institutional Customer Service

Time Type

Full time

Most Relevant Skills. Please see the requirements listed above.

Other Relevant Skills. For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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