Client Service Delivery Administrator with Portuguese

AON; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A leading global company seeks a Client Service Delivery Administrator fluent in English and Portuguese. The role involves administrative support for insurance policies in a dynamic team in Krakow, allowing remote or hybrid work. Strong Excel skills and attention to detail are essential. The company offers a comprehensive benefits package and promotes an inclusive work environment.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Flexible working style solutions

Qualifications

• Up to 6 months of experience in a similar role preferable.
• Good command of English and Portuguese at B2+ level.

Responsibilities

• Provide administrative support related to clients' insurance policies.
• Prepare renewal documents and perform calculations.
• Communicate with insurers, clients, and consultants.

Skills

Attention to details

Good English

Good Portuguese

Good Excel skills

Job description

Client Service Delivery Administrator with Portuguese

Overview

The Team collaborates closely with the Portuguese Teams consisting of brokers and consultants. We provide support in administrating client’s policies throughout the year and helping them make the best decisions! Our office is located in Krakow and we are open to both fully remote, as well as hybrid working setting.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

As a member of your team, you’d be responsible for providing administrative support in terms of available insurance policies by coordinating, validating, and verifying the data as well as directly contacting the Portuguese teams to deliver the best solutions available on the market!

The main activities include preparing renewal documents, performing calculations, preparing different kinds of reports and also:

• communicating and collaborating with insurers, clients and consultants in order to process the information from team to team,
• working on and preparing reports concerning current insurance market and processing documentation related to the chosen policies.

Skills and experience that will lead to success

• up to 6 months of experience in a similar role is useful, but we're much more interested in how quickly you can learn new skills,
• good English and Portuguese – at the least B2+ (on the CEFR scale) because you'll be using these languages every day when contacting others,
• good Excel skills – at least at an intermediate level because it's a key working tool,
• attention to details - you need to be able to keep track of lots of data and enjoy working at a fast pace

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at [e-mail] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

Please attach CV in English only

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