Client Operations Specialist II - Loans

BNY; Wrocław; On-site; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Generous paid leaves including paidvol

Wellbeing programs

Job summary

BNY is seeking a Specialist 2, Client Operations for the Loans Enablement Platform in Wroclaw, Poland. You will manage day-to-day LEP activities, handle complex transactions, and collaborate with internal teams to deliver high-quality service while maintaining risk controls.

The role requires 2–4 years in operations or loan servicing, strong problem-solving abilities, and excellent communication. You will contribute to process improvements and support change initiatives in a fast-paced

Qualifications

• 2-4 years of experience in operations, financial services, loan servicing, lending operations, or a similar environment.
• Prior experience within the Loans business, including loan servicing, lending operations, or syndicated loan administration, is highly desirable and will be considered a significant advantage.
• Ability to work independently and manage complex tasks effectively.
• Understanding of operational controls, risk management, and escalation procedures.
• Strong problem-solving and analytical skills.
• Ability to build effective relationships and collaborate across teams.
• Strong verbal and written communication skills.
• Ability to work under pressure, manage priorities, and meet deadlines.
• A continuous improvement mindset with a focus on efficiency and quality.
• Strong attention to detail, ownership, and accountability.

Responsibilities

• Manage day-to-day operational activities across the LEP, including complex transactions and exceptions.
• Review and process transactions accurately and in line with procedures and controls.
• Investigate and resolve issues, breaks, and client inquiries.
• Partner with internal teams to resolve issues and support service delivery.
• Help ensure compliance with service levels, controls, and regulatory requirements.
• Identify opportunities to improve processes and increase efficiency.
• Support incident management, escalations, and root cause analysis.
• Perform controls, reconciliations, and quality checks, escalating risks when needed.
• Provide guidance and support to less experienced team members.
• Assist with operational change initiatives, testing, and new client or process onboarding.

Job description

BNY is seeking a Specialist 2, Client Operations for the Loans Enablement Platform in Wroclaw, Poland. You will manage day-to-day LEP activities, handle complex transactions, and collaborate with internal teams to deliver high-quality service while maintaining risk controls.

The role requires 2–4 years in operations or loan servicing, strong problem-solving abilities, and excellent communication. You will contribute to process improvements and support change initiatives in a fast-paced