Client Onboarding & Maintenance Supervisor

CMC Markets; Województwo mazowieckie; On-site; PLN 80,000 - 100,000; Full time

Job summary

A leading financial services company in Poland is seeking a Client Onboarding Supervisor to oversee the client onboarding journey. You will lead a team of KYC professionals, drive process improvements, and ensure compliance with regulatory obligations. The ideal candidate has over 3 years of experience in KYC or client onboarding roles and strong analytical skills. This position offers competitive salary and benefits in a collaborative work environment.

Benefits

Competitive salary

Continuous learning opportunities

Career development support

Qualifications

• 3+ years of experience leading KYC or client onboarding teams.
• Expertise in PEPs, sanctions, and adverse media screening.
• Strong multi-jurisdictional knowledge of KYC/AML regulations.

Responsibilities

• Oversee the new client account opening process.
• Collaborate with regional teams for onboarding practices.
• Support and coach KYC Analysts.

Skills

KYC/AML knowledge

Leadership

Analytical skills

Communication

Investigative skills

Tools

Pega

Salesforce

MS Office

Job description

We are hiring a Client Onboarding Supervisor to join us here at CMC Markets. In this pivotal role, you’ll oversee the full client onboarding journey — ensuring accuracy, compliance, and excellence at every stage. You’ll lead a talented team of KYC professionals, drive process improvements, and collaborate across global regions to deliver a seamless onboarding experience that upholds CMC’s high standards and regulatory obligations.

What You’ll Do

• Own the end-to-end new client account opening process, ensuring all documentation is accurate and compliant with KYC, AML, sanctions, and appropriateness requirements.
• Implement and maintain best-in-class customer data management, ensuring completeness and accuracy across internal and external regulatory frameworks (FATCA/CRS, US QI, MiFID, EMIR, etc.).
• Collaborate with Asia-Pacific onboarding services and other regional teams to drive consistency and efficiency in onboarding practices across jurisdictions.
• Manage internal stakeholder relationships, resolve escalations, and identify opportunities for process improvement.
• Act as the primary escalation point for complex onboarding issues and client queries.
• Support and coach KYC Analysts, fostering a high-performance culture and open communication environment.
• Assess customer risk, review documentation, and identify potential financial crime risks, escalating findings appropriately.
• Contribute to the development and maintenance of KYC procedures, ensuring compliance with evolving regulatory standards.
• Demonstrate a strong understanding of legal entity structures including corporates, funds, partnerships, and trusts.
• Support the Team Manager in day-to-day operations and decision-making when required.
• Maintain ongoing professional development through relevant training and regulatory updates.

What You’ll Bring

• 3+ years’ experience leading KYC or client onboarding teams.
• 2+ years in a KYC supervisory or team lead capacity.
• Strong multi-jurisdictional knowledge of KYC/AML regulations and experience managing onboarding processes across different legal environments.
• Expertise in PEPs, sanctions, and adverse media screening, as well as familiarity with MiFID categorisations and suitability/appropriateness requirements.
• Excellent understanding of complex legal entity structures and end-to-end KYC processes.
• Knowledge of regulatory bodies such as ASIC, FCA, DFSA, BaFIN, BMA, and OSC.
• Experience with systems such as Pega, Salesforce, or similar CRM/workflow tools.
• Strong analytical, investigative, and problem-solving skills with meticulous attention to detail.
• Excellent written and verbal communication skills and the ability to engage effectively with stakeholders at all levels.
• Proficiency in MS Office applications and the ability to meet deadlines and performance targets.
• Resilience, adaptability, and a proactive, self-motivated attitude.

Why Join Us

• Opportunity to lead and shape a growing KYC/onboarding function.
• Exposure to multi-jurisdictional regulatory frameworks and complex client structures.
• A culture that values collaboration, professional growth, and innovation.
• Competitive salary and benefits package.
• Continuous learning opportunities and support for your career development.

About Us

Since launching in 1989, CMC Markets (CMC) has become one of the world's leading online financial trading businesses. CMC is listed on the London Stock Exchanges and serves retail and institutional clients through regulated offices and branches in 13 countries.

CMC offers an award winning online and mobile trading platform, enabling clients to trade up to 10,000 financial instruments across shares, indices, foreign currencies, commodities and treasuries through contracts for difference. In Australia, the Group also offers stockbroking services.

CMC is committed to recruiting, developing, retaining and motivating exceptional people who are talented, innovative and focussed on delivering excellence. We acknowledge that this goes hand in hand with the Group’s ongoing and future success. This is achieved through embedding the Group’s values throughout the workforce as well as offering competitive rewards and benefits.

CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.