Business Analyst

eTeam, Inc.; Polska; On-site; PLN 40,000 - 60,000; Full time

Job summary

A global service provider is seeking a Delivery Support Specialist in Poland to support customer-facing roles and manage lease contracts. The ideal candidate should have a positive, customer-oriented attitude and the ability to thrive in a multicultural environment. Responsibilities include booking contracts, addressing customer queries, and collaborating with operational teams. Proficiency in MS Office and very good English skills are required.

Responsibilities

• Support various customer-facing roles in HPEFS.
• Book non-standard lease contracts in HPEFS systems.
• Process and assist with new lease contracts.
• Resolve customer queries related to invoices.
• Monitor HPE Receivables related to supplier invoices.

Skills

Positive attitude

Customer oriented

Ability to work in a multicultural environment

Team player

Independency

Accuracy

Time management

Ability to work under pressure

Analytical skills

Excellent knowledge of MS Office

Very good English skills

Tools

MS Office

D365

Job description

WW Delivery Support Specialist

• Supports various customer facing roles within HPEFS , like Customer Account Specialist, Customer Delivery Specialist, Credit Analyst, Portfolio Specialist and many others
• Books non-standard lease contracts in HPEFS systems
• Helps in processing and booking of the new lease contracts
• Solves customer queries related to rental invoices flow
• Helps process new lease contracts, creates new lease schedules, checks invoice correctness, etc.
• Controls and monitors HPE Receivables related to supplier invoices
• Processes changes and adjustments on existing customer contracts
• Supports BOT implementations, testing of new applications and its functionalities
• Supports AML process and procedures by providing certain customers'/partners' related checks
• Cooperates closely with other operational teams and HPE/HPEFS financial departments
• Guarantees high quality of the customer service, provides information and offers solutions

Role requirements:

• Positive attitude in the area of corporate communication
• Customer oriented attitude
• Ability to work in a multicultural environment
• Ability to work as a team member
• Independency, accuracy, keen on learning
• Ability to manage time and prioritizing
• Ability to work in a changing environment
• Ability to work under pressure and flexibility
• Analytical skills
• Excellent knowledge of MS Office - Outlook, Excel, D365 will be an asset
• Very good English skills