Broadcast Systems Support Engineer

Evertz; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading broadcast equipment manufacturer in Warsaw is seeking a Broadcast Support Engineer to provide remote support to customers and solve complex technical issues. The successful candidate will work in a collaborative, 24/7 environment, contributing to a mission-critical broadcasting operation. The role requires strong technical skills, relationship-building abilities, and a proactive approach to learning and problem-solving.

Qualifications

• Technical skills in broadcast technology are required.
• Ability to learn independently and solve complex issues.
• Strong relationship-building skills.

Responsibilities

• Contributing to a mission-critical 24/7 environment.
• Providing remote support to customers across time zones.
• Documenting departmental and technical procedures.

Job description

We’re looking for a technically skilled, service-oriented professional who strives for continuous self-improvement, with a natural curiosity and the ability to learn independently. The ideal candidate brings a positive, can-do attitude, builds strong relationships with both customers and team members, and is motivated to grow within the broadcast technology space. They take ownership of issues, proactively seek solutions.

What does it take to be a Broadcast Support Engineer:

• Contributing to a mission-critical 24/7/365 environment, with potential for off-hours shifts and on-call duties
• Providing remote support to major Evertz customers across various time zones
• Solving problems by replicating user workflows and identifying effective solutions
• Documenting departmental and technical procedures

What you will learn:

• How to act as a bridge between customers and our product development teams
• How to serve as an expert-level specialist on highly complex technical issues
• How to collaborate across multiple teams (engineering, QA, product) in a fast-paced, multinational environment
• How to troubleshoot real-world scenarios involving software, network, and system-level issues
• How to maintain customer satisfaction while handling escalations and technical challenges

About Us:

Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery.

Considered as an innovator by their customers, Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. Evertz’ customer base also includes telcos, satellite, cable TV, and IPTV providers.

We work in agile, low-bureaucracy, cross-functional teams spread across the world. It’s a highly creative work environment where the team is built on trust and is relaxed, open and welcoming to all.

Evertz has engineering offices in Canada, England, Scotland, India, now it's time for Poland!