Bilingual Call Center Team Leader (German/English)

SpotOn TA; Katowice; On-site; PLN 120,000 - 180,000; Full time

Job summary

A multinational customer service company located in Katowice is seeking a Team Leader to ensure exceptional service delivery while mentoring and coaching a dedicated team. The ideal candidate will have excellent German and English language skills, with a minimum of 6 months experience in a similar role. This office-based position operates Monday to Friday, following the German calendar, offering a dynamic work environment and various benefits.

Benefits

Sports Card

Medical care

Dynamic work environment

Qualifications

• Fluency in German (C1 level or higher) and English (B2 level or higher).
• Minimum 6 months of experience in a similar position.
• Ability to mentor and coach team members.

Responsibilities

• Ensure service to customers meets KPIs and financial expectations.
• Coach direct reports to achieve performance metrics weekly.
• Supervise a group of call center associates.

Skills

Fluency in German

Fluency in English

Leadership skills

Coaching and mentoring

Strong communication skills

Ability to work under pressure

Job description

A multinational customer service company located in Katowice is seeking a Team Leader to ensure exceptional service delivery while mentoring and coaching a dedicated team. The ideal candidate will have excellent German and English language skills, with a minimum of 6 months experience in a similar role. This office-based position operates Monday to Friday, following the German calendar, offering a dynamic work environment and various benefits.