BDS Product Senior Analyst: Service Delivery & Innovation

Mars; Sochaczew; On-site; PLN 120,000 - 180,000; Full time

Job summary

A global consumer goods company in Poland seeks a BDS Product Senior Analyst to support Order2Cash applications in Europe. The analyst will manage vendor relations, drive service improvements, and engage with stakeholders to enhance customer experience. Required qualifications include strong service management experience and proficiency in English. Industry competitive salary and benefits, including a company bonus.

Benefits

Best-in-class learning and development support

Access to Mars University

Industry competitive salary and benefits package

Company bonus

Qualifications

• Proven Service Management experience in complex environments/complex applications.
• Experience in managing diverse stakeholder communities.
• Vendor Management experience is essential.

Responsibilities

• Accountable for service performance in region of accountability.
• Establish reporting and governance in the area of accountability.
• Run regular service reviews to check the service health.
• Participate in Regional/Global service reviews.
• Manage vendor documents and invoices related to the service.
• Serve as an escalation point for vendor issues.
• Drive ideas for service improvement and better customer experience.

Skills

Service Management experience in complex environments

Managing diverse stakeholder communities

Vendor Management experience

Good communications skills

Continuous improvements mindset

Good learning agility

Proficiency in English (written and spoken)

Job description

A global consumer goods company in Poland seeks a BDS Product Senior Analyst to support Order2Cash applications in Europe. The analyst will manage vendor relations, drive service improvements, and engage with stakeholders to enhance customer experience. Required qualifications include strong service management experience and proficiency in English. Industry competitive salary and benefits, including a company bonus.