Backend Product Maint. & Business Analyst — Travel Tech

Amadeus Hospitality; Toruń; On-site; PLN 70,000 - 90,000; Full time

Job summary

A global technology leader in travel solutions is seeking a product maintenance/business analyst to investigate functional problems and manage issues in backend products. The ideal candidate will have prior IT customer support experience, strong analytical skills, and be proficient in XML, JSON, and YAML. This role offers attractive compensation, a flexible working model, and opportunities for personal and professional growth.

Benefits

Attractive compensation packages

Flexible working model

Health benefits

Qualifications

• Previous IT customer support experience for backend applications.
• Minimum 2 years in a similar role, preferably within airline or travel technology.
• Result-driven mindset with strong communication skills.

Responsibilities

• Investigate functional problems in production and test environments.
• Handle weekly issue assignment, prioritizing and keeping updates.
• Mentor teammates and attend calls with stakeholders for issue clarification.

Skills

IT customer support experience for backend applications

Experience in Maintenance Analysis

Analytical skills

Proficiency in XML

Proficiency in JSON

Proficiency in YAML

Experience with SOAP

Experience with REST

Understanding of GDS and NDC

Job description

A global technology leader in travel solutions is seeking a product maintenance/business analyst to investigate functional problems and manage issues in backend products. The ideal candidate will have prior IT customer support experience, strong analytical skills, and be proficient in XML, JSON, and YAML. This role offers attractive compensation, a flexible working model, and opportunities for personal and professional growth.