Availability Operations Manager with French

careersinpoland; Katowice; On-site; PLN 120,000 - 180,000; Full time

Job summary

A global leader in technology services is seeking an Availability Operations Manager with fluent French in Katowice. You will lead practice operations, monitor compliance, and manage incidents within a 24/7 environment. Ideal candidates thrive in a fast-paced setting and have a strong background in service management. This full-time role offers a hybrid working model and a comprehensive wellbeing culture.

Benefits

Medical care with Medicover

Private life insurance

Multisport card

Access to training and certification programs

Hybrid working model

Qualifications

• Experience in Service Management.
• Familiar with IT infrastructure and ITIL methodology.
• Readiness to work on 12-hours shift in 24/7 mode.

Responsibilities

• Lead calls regarding practice operations.
• Monitor operational progress and compliance.
• Report on status of critical incident resolution.

Skills

Service Management

IT infrastructure knowledge

Fluent French

Job description

Availability Operations Manager with French

Locations: Katowice

Level: manager/director

Working hours: Full time

remote recruitment

published 2025/08/01

Availability Operations Manager with French

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR TASKS

Lead calls regarding practice operations Monitor operational progress of practice (operational progress and performance) Monitor overall compliance of Practice operations and performance and escalate if needed

Main duties and responsibilities include:

• Issue communication about P1 and P2 incidents to inform all parties about the status of the ongoing incident.
• Lead and coordinate management of incidents by quickly mobilizing the teams and third parties necessary for resolution.
• Report to top management on the status of critical incident resolution.
• Participate in CABs to identify major changes that can generate a significant business impact by anticipating possible prevention areas.

YOUR PROFILE

• Experience in Service Management.
• Being familiar with IT infrastructure and ITIL methodology.
• Readiness to work on 12-hours shift in 24/7 mode.
• Fluent French.

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Well-being culture: medical care with Medicover, private life insurance, and Multisport card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Award-winning development programs to support your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth!
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! — @capgeminipl.

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

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