Associate Product Maintenance & Business Analyst

Amadeus Hospitality; Toruń; On-site; PLN 70,000 - 90,000; Full time

Job summary

A global technology leader in travel solutions is seeking a product maintenance/business analyst to investigate functional problems and manage issues in backend products. The ideal candidate will have prior IT customer support experience, strong analytical skills, and be proficient in XML, JSON, and YAML. This role offers attractive compensation, a flexible working model, and opportunities for personal and professional growth.

Benefits

Attractive compensation packages

Flexible working model

Health benefits

Qualifications

• Previous IT customer support experience for backend applications.
• Minimum 2 years in a similar role, preferably within airline or travel technology.
• Result-driven mindset with strong communication skills.

Responsibilities

• Investigate functional problems in production and test environments.
• Handle weekly issue assignment, prioritizing and keeping updates.
• Mentor teammates and attend calls with stakeholders for issue clarification.

Skills

IT customer support experience for backend applications

Experience in Maintenance Analysis

Analytical skills

Proficiency in XML

Proficiency in JSON

Proficiency in YAML

Experience with SOAP

Experience with REST

Understanding of GDS and NDC

Job description

The **“Travel, Shopping & Reservation” (TSR)** division within Amadeus has a key product maintenance team. It has to its credit the development of some of the most technically complex and challenging products in the field of TSR Shopping & Pricing Engine. You will be part of TSR Customer satisfaction Team. Your role would be that of a **product maintenance/business analyst** for the maintenance activities related to the backend products.In this role you’ll find a chance to;- **Technical investigation** – The analyst for this specific role will be responsible from **investigating functional problems in both production and test environment**, as part of R&D, as a shield between second level teams that take the incident and do the initial analysis, andthe forth level development teams that make the deeper analysis upon need.- Being accountable of the **weekly sheriff duties** – handling issue assignment to fellow team members, prioritization of the issues including escalations, following and keeping the mails up-to-date with relevant information on a weekly basis, done by each team member in turns**What we are looking for;*** Previous IT customer support experience for backend applications* Minimum 2 years of experience in a similar role, preferably within the airline or travel technology industry* At least 4 years of experience in Maintenance Analysis or related fields* Result driven mindset with an exceptional personality with great verbal, written, and visual communication skills.* Advanced analytical skills, experienced in collecting, organizing, analyzing abundant data, and disseminating them as meaningful information* Strong analytical mind and advanced problem-solving skills* Ability to deal with ambiguity and change* Ability to manage complex problems composed of priority shifting tasks and firm deadlines by employing effective methods* Experience in mentoring teammates* Experience in attending to the calls with internal stakeholders upon need for issue clarification or explanation.* Strong team player with a collaborative mindsetProficiency in XML, JSON, YAML.Familiarity with SOAP, REST, Protobuf.Aviation, GDS and NDC knowledge Amadeus product knowledge (SECO , ARDWeb etc.) Ticketing knowledge ( Re-issue , refund, revalidation)* To have an idea about the functional errors related to products. A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose. A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions. A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being. A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits and health benefits. A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best. A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment. A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.**Application process**The application process is easy and fast. Create your candidate profile manually or upload your CV/Resumé.#LI-EMEAAmadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.