Associate Director, Global Technology Solutions Operations Lead - Europe & New Markets

BeOne Medicines; Warszawa; On-site; PLN 303,400 - 379,300; Full time

Job summary

BeOne Medicines is seeking a candidate to oversee GTS operations and manage budgets across Europe and New Markets. This role includes compliance oversight, vendor relationship management, and leading technology initiatives.

The successful candidate will have a strong background in project management and governance, ensuring alignment with corporate objectives and performance standards.

Travel is expected, with a minimum of 20% required. A competitive salary range of 303,400.00 PLN - 379,300.00 PLN is offered.

Qualifications

• Experience in managing vendor relationships and optimizing Managed Service Provider engagements.
• Strong background in governance, compliance, and risk management.
• Ability to lead technology projects across different regions.

Responsibilities

• Oversee and manage regional budgets, ensuring adherence to planning.
• Lead day-to-day GTS operations across Europe and New Markets.
• Serve as an advisor on compliant GTS solutions.

Skills

Financial Excellence

Analytical Thinking/Data Analysis

Project Management

Cybersecurity Fundamentals

Cloud Computing

Collaboration Tools

Tools

Project Management Software

Data Analysis and Reporting Software/Platforms

IT Service Management (ITSM)

Automation Tools

Job description

Essential Functions of the Job

• Financial & Resource Management
  • Oversee and manage regional GTS budgets, according to LRP & AOP planning.
  • Conduct detailed contract reviews and implement cost-optimization initiatives through vendor performance and spend analysis.
  • Adhere to GTS geographical sourcing and vendor strategy (global and regional)
• Operational Leadership
  • Lead day-to-day GTS operations across Europe and New Markets, ensuring service delivery meets business expectations.
  • Create and/or collaborate on global, regional and local SLAs and OLAs covering GTS capabilities and business expectations.
  • Establish and monitor key performance indicators (KPIs) to drive accountability, quality, and continuous improvement.
• Technology Enablement & Service Management
  • Ensure the delivery of technology services that optimize business processes, align with user needs, and enhance operational effectiveness.
  • Direct service management and customer support initiatives, including oversight of Level 2 Service Desk and on-site support teams.
  • Implement service improvement plans that strengthen service quality, responsiveness, and user satisfaction.
• Governance, Compliance & Risk Management
  • Serve as an advisor on compliant GTS solutions, ensuring adherence to regulatory, data protection, and AI governance standards.
  • Oversee the timely implementation of compliance controls, achieving certification milestones ahead of schedule to mitigate operational risk.
  • Support audits across Europe and New Markets
• Vendor & Partner Management
  • Manage vendor relationships and optimize Managed Service Provider (MSP) engagements across Europe and New Markets
  • Ensure contracts and service agreements (GTS and Business technology agreements) align with corporate objectives, performance standards, and financial targets.
• Stakeholder Collaboration & Strategic Partnership
  • Act as a strategic liaison between GTS and business leaders, ensuring technology initiatives address evolving business priorities.
  • Lead collaborative discussions on procurement, lifecycle management, and process optimization to enhance efficiency and transparency.
  • Run routine QBR with stakeholders.
• Project Management & Expansion Support
  • Lead technology projects across the Europe and New Markets regions in collaboration with GTS functions and/or Business functions
  • Apply standardized project management methodologies to improve delivery timelines and cross-functional coordination.
• Innovation & Continuous Improvement
  • Identify emerging technologies and industry trends, proposing initiatives that strengthen BeOne’s technological advantage.
  • Lead quarterly innovation reviews to evaluate and adopt new solutions supporting business transformation.
  • Conduct regional roadshows and awareness sessions to promote technology adoption and digital maturity.

Supervisory Responsibilities

• Management of FTEs
• Management of MSPs/Contractors

Computer Skills

• Project Management Software
• Data Analysis and Reporting Software/Platforms
• Cloud Computing
• IT Service Management (ITSM)
• Cybersecurity Fundamentals
• Collaboration Tools
• Automation Tools

Travel: Yes – 20% minimum.

Salary Range (Poland): 303,400.00 PLN - 379,300.00 PLN

Global Competencies

• Fosters Teamwork
• Provides and Solicits Honest and Actionable Feedback
• Self-Awareness
• Acts Inclusively
• Demonstrates Initiative
• Entrepreneurial Mindset
• Continuous Learning
• Embraces Change
• Results-Oriented
• Analytical Thinking/Data Analysis
• Financial Excellence
• Communicates with Clarity

We are proud to be an equal opportunity employer. BeOne does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.