Associate Customer Service Specialist with French

Medtronic; Warszawa; On-site; PLN 126,000 - 191,000; Full time

Job summary

A global healthcare company is seeking an Associate Customer Service Specialist fluent in French and English, based in Warsaw, Poland. This role involves providing operational support, managing customer queries, and collaborating with sales representatives. Candidates should possess at least one year of experience in customer service and have strong analytical and problem-solving skills. Offering a competitive salary and benefits package.

Benefits

Competitive salary

Flexible benefits package

Short-term incentive plan

Qualifications

• Minimum of 1 year of relevant experience in Customer Service Operations Departments.
• Proactive and investigative mindset with strong attention to detail.
• Willingness to recommend process improvements.

Responsibilities

• Represent the company to external and internal stakeholders.
• Enter orders and answer customer queries.
• Trace shipments and ensure timely deliveries.
• Manage customer credits, returns, and disputes.
• Communicate regularly with sales representatives and other departments.

Skills

Spoken and written proficiency in French

Spoken and written proficiency in English

Customer service skills

Analytical skills

Attention to detail

Tools

Microsoft Office (Outlook, Excel)

SAP ERP

EM/Verint tool

Job description

At Medtronic you can begin a life‑long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

We would like YOU to consider the position below, to reach out to YOUR colleagues, friends and business partners, and to share with your own networks the following open position of Associate Customer Service Specialist with French - based in Warsaw, Poland. It’s a great opportunity to join the Customer Service Team at Medtronic and become part of a global healthcare company that improves people’s lives by providing innovative medical technologies, services, and solutions.

In this position, you will be able to use your proactive and problem‑solving mindset while dealing with interesting cases of varying complexity for the French Overseas Territories market.

You will need good communication and customer‑service skills to provide accurate, consistent and timely operational support to customers as part of the Medtronic Customer Service Operations Office.

You will also provide support services to the Medtronic sales representatives by demonstrating an appropriate level of knowledge of Medtronic products, processes, and policies, with the ability to monitor information flows and resolve incoming issues. You will contribute to the company’s goals in the areas of customer satisfaction.

Responsibilities may include the following and other duties may be assigned:

• Representing the company to external and internal stakeholders, being at ease with doing so via emails and the phone
• Entering orders, answering customer queries, and directing customers to the appropriate sales representatives when necessary
• Tracing shipments and interacting with the transport department to ensure timely deliveries take place
• Dealing with customer credits and product returns as well as disputes
• Working together with other stakeholders to achieve the desired outcomes, including other departments to inform, gain input, and support decision making
• Regularly communicating with sales representatives and other internal departments for any process‑related information and/or changes

Required Knowledge and Experience:

• Spoken and written proficiency in French and English – minimum level B2 or equivalent
• Minimum of 1 year of relevant experience in Customer Service Operations Departments
• Experience of using Microsoft Office, particularly Outlook and Excel, and willingness to learn new applications/tools
• Proactive and investigative mindset with a high level of attention to detail and good analytical skills
• Team player who at the same time can work independently on moderately complex tasks under general supervision
• Willingness to recommend process improvements to solve issues or improve efficiency

Previous experience in an export service department or in providing customer service to the French market, experience of working with SAP ERP and/or EM/Verint tool would be an asset.

Benefits & Compensation

Medtronic offers a competitive salary and flexible benefits package. This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP).

Legal Compliance

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

This employer participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees.