AppScan Renewal & Customer Success Lead

HCLSoftware; Polska; On-site; PLN 80,000 - 100,000; Full time

Job summary

A leading software company is seeking a Customer Experience Executive (CEE) in Poland to manage renewals and enhance customer satisfaction for their AppScan product. The ideal candidate will develop strategies for customer retention and work closely with clients to address their needs. The role demands effective communication skills and a solid understanding of application security trends. Fluency in English and Polish is required.

Qualifications

• Proven experience in software sales with a focus on renewals.
• Ability to understand licensing models and technical architectures.
• Familiarity with Application Security tools and trends.

Responsibilities

• Develop and execute renewal strategies to drive customer satisfaction.
• Build strong relationships as the main contact for existing customers.
• Monitor product usage and mitigate potential attrition risks.

Skills

Communication skills

Customer-centric mindset

Analytical mindset

Strong teamwork skills

Self-motivated

Education

Bachelor's degree in business, marketing, or related field

Tools

CRM software

Sales tools

Job description

A leading software company is seeking a Customer Experience Executive (CEE) in Poland to manage renewals and enhance customer satisfaction for their AppScan product. The ideal candidate will develop strategies for customer retention and work closely with clients to address their needs. The role demands effective communication skills and a solid understanding of application security trends. Fluency in English and Polish is required.