Application Support Engineer @ HSBC Technology Poland

HSBC Technology Poland

Kraków

On-site

PLN 195,000 - 257,000

Full time

14 days+

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Benefits offered by this job

Training budget

Private healthcare

International projects

Multisport card

Monthly remote work subsidy

Psychological support

Conferences

PPK option

Annual performance based bonus

Integration budget

International environment

Small teams

Employee referral bonus

Mentoring

Workstation reimbursement

Company share purchase plan

Childcare support programme

Bike parking

Shower

Canteen

Free coffee

Free beverages

Free parking

In-house trainings

In-house hack days

No dress code

Modern office

Knowledge sharing

Garden

Massage chairs

Kitchen

Job summary

HSBC Technology Poland is hiring L2 Application Support Analysts / Engineers to manage production incidents on the Avaloq core banking platform for private banking. You will build knowledge and troubleshoot with IT and business teams.

The role requires 5+ years in IT, strong Unix/Linux, Oracle DB, ITIL, and experience with Control-M/Autosys, plus excellent communication and English language skills. This is a shift-based role with UK coverage.

Qualifications

5+ years of IT experience in application/support roles within banking.
Knowledge of Avaloq Front Platform.
Windows/Unix/Linux experience for BAU activities.
Proficiency in PL-SQL and Oracle DB basics.
Experience with production batch tools (Control‑M, Autosys, Zena).
Understanding of ITIL processes: Incident, Problem, Change.
Excellent analytical and problem‑solving skills with clear communication.
Fluency in spoken and written English.

Responsibilities

Build strong functional knowledge of applications and data for impact analysis and troubleshooting.
Manage incident lifecycle end‑to‑end: triage, investigation, escalation, closure.
Raise and manage PRBs; inform and engage all required teams.
Differentiate incidents from service requests and fulfill small reports.
Own EOD batch processing in production.
Conduct daily health checks and application monitoring.
Maintain clear, regular communication with stakeholders.
Support a shift‑based model including UK shift coverage and weekend support.

Skills

IT experience

English fluency

Analytical skills

Communication skills

Education

Bachelor’s degree

Tools

Avaloq Front Platform

Windows OS

Unix/Linux

Oracle DB

PL-SQL

Control‑M

Autosys

Zena

Job description

What you need to have to succeed in this role

5+ years’ IT experience in comparable application/support roles within the banking domain. Bachelor’s/Graduate degree.
Knowledge of the Avaloq Front Platform.
Windows/Unix/Linux experience to handle BAU activities like file transfers, troubleshooting etc.
Proficiency in PL-SQL and basic knowledge of Oracle DB.
Experience in handling production batch using tools like Control‑M, Autosys, Zena (used in this role).
Understanding of ITIL processes: Incident, Problem, and Change Management.
Excellent analytical and problem‑solving skills. Clear, effective communication skills, with the ability to engage internal/external stakeholders and end users.
Fluency in spoken and written English

Nice to have

Avaloq ACP certification.
ITIL Foundation certificate.
Scripting experience is an added plus i.e. shell scripting

Our career opportunity

Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is a global banking and financial services organisation operating in 64 countries and territories. We help businesses grow, economies prosper, and people realise their ambitions.

Our private banking business uses Avaloq, a leading end‑to‑end wealth management and banking platform supporting client management, investments, trading, lending, payments, risk, compliance, and back‑office operations.

Job details

The L2 Application Support Analysts / Engineers are responsible to manage production incidents on HSBC private banking core banking platform - Avaloq.

Job responsibilities

Build and maintain strong functional knowledge of the applications and underlying data to complete impact analysis and troubleshoot issues, partnering with other IT and business teams where needed.
Manage the incident lifecycle end-to-end, including timely triage, investigation, escalation, and closure in line with the incident management process.
Raise and manage problem tickets (PRBs) where appropriate, ensuring all required teams and stakeholders are informed and engaged.
Distinguish correctly between incidents and service requests and fulfil ad hoc small reporting requests.
Own EOD batch processing in the production environment.
Conduct daily health checks and application monitoring.
Manage end‑user expectations and maintain clear, regular communication with relevant stakeholders.
Support a shift‑based operating model, including UK shift coverage, weekend on‑call, and ad hoc weekend support as required

Requirements

Unix
Linux
Oracle DB
ITIL
Control‑M
Communication skills
Shell

Additional benefits

Training budget
Private healthcare
Flat structure
International projects
Multisport card
Monthly remote work subsidy
Psychological support
Conferences
PPK option
Annual performance based bonus
Integration budget
International environment
Small teams
Employee referral bonus
Mentoring
Workstation reimbursement
Company share purchase plan
Childcare support programme
Bike parking
Playroom
Shower
Canteen
Free coffee
Free beverages
Free parking
In-house trainings
In-house hack days
No dress code
Modern office
Knowledge sharing
Garden
Massage chairs
Kitchen

What we offer

The pay range for this role is 17 500 PLN – 23 000 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.