Application Support Engineer

Envipco Group; Warszawa; Remote; PLN 169,000 - 233,000; Full time

Job summary

A technology firm is seeking a Technical Support Specialist to manage software integration projects across the EU. Responsibilities include acting as a technical contact, supporting implementation, and gathering customer feedback. Candidates should have a background in automation, experience in technical support, and be fluent in Polish and English. This is a temporary position with opportunities to grow in a dynamic team environment.

Qualifications

• Must have a technical qualification in automation or software systems.
• Required experience in a software-related technical support role.
• Excellent communication skills are essential.

Responsibilities

• Manage and support software integration projects for Envipco customers across the EU.
• Act as the main technical contact for customer integrations and testing.
• Gather customer feedback and support pilot initiatives.

Skills

Technical qualification / background from automation or software systems

Experience in a software related technical support role

Background in customer service/support

Programming experience to write test scripts

Experience with scripting languages (e.g. Bash shell, Python)

Previous work with Linux systems

Fluent in Polish and English

Job description

About Us

Envipco is a leading reverse vending machine (RVM) technology company with over four decades of experience providing machines that directly enable consumers to recycle their beverage containers and collect a deposit refund. We are looking for skilled, experienced, and hardworking team members who share our core values and care about things like sustainability, setting high goals, teamwork, integrity, accountability, quality, and a commitment to customer satisfaction. As we continue to grow and expand our Global Business, we’re looking for people to grow along with us! Envipco offers a high energy, fast-paced environment with excellent growth opportunities.

Summary

Temporary 1-year position responsible for managing and supporting software integration projects for Envipco customers across the EU. Acts as the main technical contact for integrations, testing, and rollouts of new software, while coordinating with the EU Support & R&D teams. Gathers customer feedback, supports pilot initiatives, and ensures smooth delivery of software solutions and service quality.

Task

• Full ownership to allocated new integration projects with Envipco customers across EU in collaboration with the EU Support team & R&D

• Act as the first point of contact for Envipco’s customers for any technical questions/issues regarding software integration and testing

• Testing of new software versions (both proprietary machine software and OS)

• Coordinate & support rollout of new software releases to the field

• Translate customer requests to R&D sprints as appropriate

• Perform analysis and problem solving via telephone and/or remote support in collaboration with the EU Support team

• Support the setup of pilot tests/initiatives across EU

• Gather feedback direct from customers for future improvements/enhancements to our devices

• Stay up to date with new product developments to ensure we always deliver the highest level of service possible

Qualifications

• Technical qualification / background from automation or software systems

• Some years experience in a software related technical support role

• Background in customer service/support, ideally with both onsite & remote experience

• Flexible and willing to travel and work on European projects

• Some programming experience with capabilities to write test scripts

• Experienced in using scripting languages (e.g. Bash shell, Python etc.)

• Previous work with Linux systems and command line experience is a must

• Clear in communication, focused and patient

• Fluent in Polish and English, any other European language is a plus

Envipco is committed to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply.

If you are ready to take on a challenging and rewarding role at the forefront of environmental innovation, apply now to be a key player in our dynamic team.