API Solutions Specialist — Enterprise Support

Pracawwarszawie; Warszawa; On-site; PLN 30,000 - 120,000; Full time

Job summary

A technology solutions company in Warsaw seeks an API Solutions Expert to assist enterprise customers in resolving complex issues and optimizing API performance. Candidates should have 2+ years in technical support, strong knowledge of REST and GraphQL APIs, and proficiency in English. This role involves troubleshooting, managing client cases, and contributing to internal technical documentation. An engaging work environment and opportunities for professional growth are offered.

Qualifications

• Proficiency in English (C1).
• 2+ years in technical support or similar technical role.

Responsibilities

• Troubleshooting complex client inquiries via support channels.
• Managing assigned cases to meet client needs.
• Investigating root causes of issues using technical tools.
• Aiding in building technical knowledge base content.
• Developing reports to track platform health.
• Contributing to technical documentation.

Skills

REST APIs

GraphQL APIs

Diagnosing web applications

Troubleshooting mobile applications

OAuth

SAML

SCIM

Job description

A technology solutions company in Warsaw seeks an API Solutions Expert to assist enterprise customers in resolving complex issues and optimizing API performance. Candidates should have 2+ years in technical support, strong knowledge of REST and GraphQL APIs, and proficiency in English. This role involves troubleshooting, managing client cases, and contributing to internal technical documentation. An engaging work environment and opportunities for professional growth are offered.