Airline Contact Center Agent - Multilingual, Upsell & Support

Qatar Airways; Wrocław; On-site; PLN 30,000 - 40,000; Full time

Job summary

A leading airline is seeking an Airline Customer Contact Centre Agent in Wrocław, Poland. This role involves handling customer inquiries, promoting services, and providing support. Candidates should have a high school diploma and at least 1 year of experience in customer service. Competitive salary, travel privileges, and comprehensive training are offered. Join a global community dedicated to excellence.

Benefits

Competitive salary

Travel privileges

Private healthcare

Monthly MyBenefit points

Social fund access

Referral rewards

Relocation support

Annual leave compliance with Polish law

Qualifications

• Minimum high school diploma required.
• At least 1 year of customer service experience is expected.
• Basic tariff course certification can be considered.

Responsibilities

• Handle inbound customer inquiries with professionalism.
• Promote and upsell Qatar Airways products.
• Refund flight reservations and provide fare quotes.
• Support e-commerce and loyalty programmes.

Skills

Fluent in English

Fluent in Italian, Spanish or Russian

Strong communication skills

Active listening

Tech-savvy

Typing abilities

Adaptable

Pressure handling

Education

High school diploma

Tools

GDS System (Amadeus)

Job description

A leading airline is seeking an Airline Customer Contact Centre Agent in Wrocław, Poland. This role involves handling customer inquiries, promoting services, and providing support. Candidates should have a high school diploma and at least 1 year of experience in customer service. Competitive salary, travel privileges, and comprehensive training are offered. Join a global community dedicated to excellence.