Account Onboarding & Maintenance Lead

Citibank (Switzerland) AG; Warszawa; Hybrid; Confidential; Full time

Job summary

A global financial institution in Poland is seeking a Team Manager to lead its Account Maintenance Team. Responsibilities include optimizing performance, managing client relationships, and ensuring high-quality service delivery. The ideal candidate has strong management and client-facing experience and a focus on risk management. This position offers a competitive salary, hybrid work options, and various employee benefits.

Benefits

Private Medical Care Program

Life Insurance Program

Pension Plan contribution

Sport Card

Qualifications

• Experience in managing a team.
• Proven client-facing background.
• Strong operational and pipeline management expertise.

Responsibilities

• Manage and lead an Account Maintenance Team.
• Ensure high-quality output and delivery on KPIs.
• Focus on risk management and continuous improvements.

Skills

Team management

Client facing experience

Negotiation skills

Problem-solving skills

Customer focus

Job description

A global financial institution in Poland is seeking a Team Manager to lead its Account Maintenance Team. Responsibilities include optimizing performance, managing client relationships, and ensuring high-quality service delivery. The ideal candidate has strong management and client-facing experience and a focus on risk management. This position offers a competitive salary, hybrid work options, and various employee benefits.