3 Assistant - Sales Support

TG Arla; Województwo pomorskie; On-site; PLN 105,000 - 148,000; Full time

Job summary

A global leader in dairy located in Poland is looking for a Junior Customer Operations Representative. This role involves processing orders, managing customer inquiries, and ensuring timely deliveries. Ideal candidates will have strong communication skills, be fluent in English, and have a willingness to work in shifts. Join our vibrant team and contribute to improving customer service operations, with benefits such as medical care, gym memberships, and flexible working hours.

Benefits

Medical care & life insurance

Gym card

Flexible working times

Training and development programs

Referral program

Qualifications

• Experience in customer service or operations is a plus.
• Willingness to work in shifts, including weekends and bank holidays.

Responsibilities

• Accurately process sales orders and credits.
• Manage customer inquiries, complaints, and requests.
• Ensure smooth and timely deliveries.
• Contribute to process improvement.
• Collaborate with team members and stakeholders.

Skills

Strong communication and interpersonal skills

Fluency in English (written and verbal)

Solid problem-solving abilities

Excellent attention to detail

Tech-savviness and proficiency

Ability to multitask and prioritize

Tools

Salesforce

SAP

Excel

other CRM systems

Job description

How you will make an impact:

As a Junior Customer Operations Representative, you’ll play a key role in managing a blend of customer service and back-office responsibilities. Your contributions will help ensure efficient operations and a seamless experience for our customers. Some of your tasks will include:

• Accurately processing sales orders and credits in our systems
• Promptly and professionally managing customer inquiries, complaints, and requests
• Ensuring smooth and timely deliveries
• Contributing to the continuous improvement of our processes
• Collaborating closely with team members and stakeholders
  

What will make you successful:

• Strong communication and interpersonal skills
• Fluency in English (written and verbal)
• Solid problem-solving abilities, especially under pressure
• Excellent attention to detail and accuracy in data entry
• Tech-savviness and proficiency in computer skills
• Experience with Salesforce, SAP, Excel, or other CRM systems is a plus
• Ability to multitask and prioritize in a fast-paced environment
• Willingness to work in shifts, including some weekends and bank holidays.
  

Would you like to join us?

Become part of a dynamic team where your skills will make a meaningful impact! If you are ready to take on a rewarding challenge and make a difference in our Customer Operations department, apply now and be part of our journey.

We will process applications continuously.

What do we offer?

Global Shared Services is truly a global setup. As such, you will have the opportunity to collaborate closely with business areas across cultures and borders. You can bring your knowledge and understanding into the mix to break new ground with Customer Service in Global Shared Services.

• Internationaloperating environment
• Medical care & life insurance
• Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.

• Scandinavian working style&no dress code
• Trainings with experts & professional induction& development programs
• Financial support of your education
• Relocationpackage

• Referral programfor employees
• Employee Assistance Program (legal, psychological,health,financialconsulting,etc. )
• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
• Flexible working timeand home office work possibility depending on business needs
• Additional holiday depending on length of employment (up to 4 days)

• Fully paid 30 min. break

… while in the office you can also use some of below:

• Modern office space with beautiful view and high standard furniture (i.e.adjustable desks)
• Spacious canteen, deliciouscoffeeandteaavailableon every floor in special designed spots
• Chill-out rooms with X-box, pool table, board games, football table and swing

Read more about Arla Global Shared Services

Global Shared Services consists of multiple functions that are all placed in the Neptun building in Gdansk – withcolourful offices and a beautiful sea view.

As of now, we have an IT Services and an IT Solutions division dedicated to SAP as well as a variety of app development and implementation projects. Our procurement and finance functions support a wide array of processes such as purchasing, distribution and sales globally.

We also have a dedicated HR operations division to ensure we attract, develop and retain the very best of talent around the world.

Together, we are all dedicated to one collective mission: ensuring an optimal global supply of fresh Arla products – every single day.

Shape the Future of Dairy

Arla is a global leader in the dairy industry, committed to producing high-quality products while championing sustainability and innovation. We're passionate about people and our planet, striving to unleash the full potential in each of us. Our goal is to make healthy dairy nutrition and good food habits accessible to all. Join us at Arla Foods and become part of a worldwide cooperative dedicated to making a significant impact on the planet and steering the dairy industry towards a sustainable future.

We are devoted to creating a workplace where everyone feels valued and empowered to bring their authentic selves to work. Diversity and collaboration are key to our success, propelling us to new heights in the dairy industry.

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Ref.: 104819