1st LINE SUPPORT ANALYST/ ENGINEER

Atos SE; Bydgoszcz; Hybrid; PLN 40,000 - 55,000; Full time

Job summary

A leading IT services company in Bydgoszcz is seeking a 1st LINE SUPPORT ANALYST/ENGINEER. This role involves assisting users with technical support, resolving hardware/software issues, and ensuring smooth IT operations. Candidates should have a strong desire to learn, effective communication skills, and be flexible with working hours. The position offers training, healthcare benefits, and opportunities for professional growth.

Benefits

Private medical and dental care

Courses and certifications

Co-funding for sports activities

Gift packages for special occasions

Performance bonus

Qualifications

• Eager to develop through interactions with native speakers.
• Just a desire to learn new IT skills.
• Strong communication and ability to work well in a team.
• Proactive attitude and efficient task management.
• Willing to work various shifts, including 24/7.

Responsibilities

• Handling incoming phone calls and e-mails from customers.
• Delivering professional and prompt service to the clients.
• Keeping records of all customers' inquiries in the reporting system.
• Analyzing and resolving common issues with step-by-step solutions.
• Sending complex inquiries to the relevant IT Support Team.

Skills

Basic experience in Windows OS

Customer service experience

Strong communication

Problem Solving

Job description

Overview

We are currently looking for 1st LINE SUPPORT ANALYST/ ENGINEER.

Would you like to be part of the team that every day makes the world a happier place? Do you have courage to craft the future? Do you like solving problems and find challenges exciting?

If so, we have something for you!

Your job in a nutshell:

As a Junior IT Support Specialist, you will assist in providing technical support and troubleshooting services to end-users within the organization. Your primary responsibilities will include resolving hardware and software issues, assisting with network configurations, and ensuring smooth operation of IT systems. Proficiency in English is essential for effective communication with colleagues and clients.

What will you be doing

• Handling incoming phone calls and e-mails from customers, helping them with hardware, software, and network issues
• Delivering professional and prompt service to the clients
• Keeping records of all customersenquiries in the reporting system
• Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
• Sending more complex enquiries to the relevant IT Support Team

Knowledge area

• Basic experience in Windows OS and MS Office
• Customer service experience will be an asset

Requirements

• Interpersonal Skills: Eager to develop through interactions with native speakers.
• No Experience Needed: Just a desire to learn new IT skills.
• Communication and Teamwork: Strong communication and ability to work well in a team.
• Problem Solving: Proactive attitude and efficient task management.
• On-the-Job Training: Provided, no prior experience necessary.
• Flexibility: Willing to work various shifts, including 24/7, hybrid model

Rewards and benefits

• Wellbeing & Work-Life Balance: Integration and passion-sharing events.
• Healthcare: Private medical and dental care.
• Benefits Platform: Access to shopping, cinema, sports, etc.
• Sport Activities: Co-funding for Multisport & OK system cards, b-active program.
• Learning & Development: Courses and certifications (e.g., Google Cloud, AWS, ITIL).
• Professional Growth: Conferences and expert communities.
• Special Occasions: Gift packages for Easter, Christmas, Children’s Day.
• Seniority Appreciation: Additional days off, Atos Jubilee gifts.
• Community Engagement: Charity and eco initiatives.
• Performance Bonus: Additional monthly bonus based on performance.

Future career path

• IT specialist
• Team leader
• Process manager

We would appreciate if you send your CV in English. Thank you!

Inclusion and equal opportunity statement: We Are Open to Hiring People with Disabilities. At our company, we believe that diversity and inclusivity are key to our success. Therefore, we are pleased to announce that we encourage hiring people with disabilities. We value the unique talents and perspectives that each person brings to our team. We provide support and workplace accommodations to ensure that everyone can fully realize their potential. Join us and let’s create an inspiring workplace together!