Zakat Support Officer

The Citizen Foundation; Karachi Division; On-site; PKR 670,000 - 1,004,000; Full time

Job summary

The Citizen Foundation is seeking a Zakat Support Officer to ensure the zakat eligibility and authorization process is implemented consistently across TCF schools. The role focuses on mastering the prescribed questions, guiding field teams, and maintaining guidance materials.

You will visit schools nationwide to observe execution, identify gaps, and coach principals and staff on correct application. Travel across Pakistan is required to support school teams and ensure lawful zakat usage.

Qualifications

• Clear written and spoken communication with families and staff.
• Ability to deliver training sessions to principals and staff.
• Strong coordination with school, area, regional, and zonal teams.

Responsibilities

• Develop understanding of Shariah-guided zakat questions and how to ask them.
• Maintain FAQs and guidance notes for field teams.
• Visit schools to observe zakat assessment execution and guide staff.
• Provide training and refreshers on zakat eligibility and authorization.
• Suggest improvements and provide feedback to strengthen the process.

Skills

Communication

Training delivery

Stakeholder coordination

Travel readiness

Job description

A significant portion of TCF’s donations is received as zakat to support the education of deserving children across Pakistan. Beyond financial governance, it is essential that zakat reaches families who are eligible under Shariah guidance. TCF’s Shariah Advisor has outlined a process to assess zakat eligibility and to obtain explicit authorization from families for TCF to collect and utilize zakat on their behalf. The Zakat Support Officer is responsible for ensuring that this process is implemented consistently and correctly across all TCF schools.

Mastery of Zakat Process

• Develop a complete understanding of all questions prescribed by the Shariah Advisor, including the intent, manner, and tone in which they must be asked.
• Maintain clarity on common scenarios that arise when interacting with families.
• Maintain a set of FAQs and guidance notes for field teams.

Field Observations and Support

• Visit schools across the TCF network to observe how the zakat assessment process is executed.
• Identify any gaps or deviations and guide principals and staff on the correct application of the process.
• Ensure on-ground teams are confident and well-prepared to conduct the prescribed interactions with families.

Training and Capacity Building

• Conduct training sessions for principals and other relevant staff on the zakat eligibility and authorization process.
• Deliver annual refreshers and additional training when required.
• Ensure consistent understanding and application of the zakat process across the organization.

Process Improvement and Feedback

• Identify shortcomings or areas for improvement in how the process is implemented.
• Provide structured feedback for refinement of guidelines, training, or documentation.
• Work with the department and the Shariah Advisor’s office to strengthen the process framework.

Stakeholder Engagement and Coordination

• Collaborate frequently with teams at the school, area, regional, and zonal levels.
• Coordinate with participants from the finance function on matters connected to zakat implementation.
• Engage with the Shariah Advisor and his staff when clarifications or directional inputs are required.
• Travel across various parts of Pakistan to observe implementation and support school teams.
• Perform any other tasks assigned to them.