Wellbeing Center MHPSS Officer (Lower Dir)

Pakistan Centre for Philanthropy; Malakand Division; On-site; PKR 600,000 - 1,200,000; Full time

Job summary

Relief International seeks a Wellbeing Centre MHPSS Officer to lead day-to-day mental health and psychosocial support services at the RI Wellbeing Centre. The role provides assessment, counselling and referral, and supervises the Wellbeing MHPSS Assistant while coordinating with mobile teams and hotline services.

The position emphasizes safeguarding, confidentiality, and equitable access for women, girls, and vulnerable participants, with supervision in place to ensure quality care.

Qualifications

• Qualified mental health professional with psychosocial support expertise.
• Ability to assess distress and plan care within professional competence.
• Willingness to participate in clinical supervision.

Responsibilities

• Organize daily service schedules and private consultation spaces.
• Explain the centre's services and eligibility; ensure access for women, girls and vulnerable participants.
• Coordinate appointment capacity, waiting lists and essential materials with the Coordinator.
• Undertake consent-based psychological assessment of distress and plan care; review through supervision.
• Deliver individual and group psychosocial support and document progress; refer when needed.
• Supervise Wellbeing Centre Assistant and ensure quality of reception, activity-support and admin work.
• Coordinate referrals with psychiatrists and ensure continuity of care; escalate high-risk situations.
• Participate in regular clinical supervision and use feedback to improve wellbeing outcomes.

Job description

This position is open on a rolling basis and will be filled upon the availability of a suitable candidate.

Context

Relief International (RI) is an international non-profit organization that partners with communities impacted by climate change and disaster to save lives, build greater resilience and promote long-term health and wellbeing.

Our team of more than 7,000 staff and local volunteers work in 15 countries across Africa, Asia, and the Middle East, providing Health and Nutrition, WASH (Water, Sanitation, and Hygiene), Education and Livelihoods programming that creates the foundation for community resilience.

We do this by working with local actors to develop safe and inclusive local programming that is evidence based, conflict sensitive, climate smart, and reaches those in need.

Relief International is an alliance of four organizations with one shared mission, comprised of Relief International, Inc., Relief International-France, Relief International-UK and Relief International-Europe, which operate under a one-team concept under a single senior leadership team.

In Pakistan, RI works with government institutions, communities, local organizations and humanitarian partners to deliver safe, inclusive and accountable programs across protection, mental health and psychosocial support (MHPSS), education, health, livelihoods and WASH, including programming in Khyber Pakhtunkhwa and Balochistan.

Job Profile

The Wellbeing Centre MHPSS Officer leads day-to-day MHPSS service delivery at the assigned RISE wellbeing center, providing a consistent point of access for psychological care, structured psychosocial support and referral. The Officer provides assessment and counselling within verified professional competence, supervises the Wellbeing MHPSS Assistant’s support tasks and coordinates continuing care with mobile teams, the hotline and specialist providers. Eight posts are envisaged across the eight RISE districts.

4. Key responsibilities

Context background

The RISE project provides community-based and layered mental health and psychosocial support (MHPSS). Services promote wellbeing, coping, daily functioning and earlier, safer help-seeking through outreach, wellbeing centers, mobile clinics, home-based support, hotline services and referrals. Access is voluntary and based on assessed vulnerability and approved eligibility criteria. The role supports routine preparedness and approved emergency material assistance where applicable

A. Centre Operations and Equitable Access

• Organize daily service schedules, appointments and safe reception with the Assistant; maintain private consultation rooms, accessible group spaces and clear arrangements for confidentiality, safeguarding and urgent escalation.
• Explain the center’s services, eligibility, voluntary participation and feedback options in accessible language; adapt appointment times, communication and practical access for women and girls, persons with specific needs and other vulnerable participants.
• Coordinate appointment capacity, waiting lists and essential materials with the Coordinator; use approved criteria for prioritization and ensure service demand does not displace the time needed for safe care and documentation.

B. Psychological and Psychosocial Services

• Undertake consent-based psychological assessment of distress, functioning, strengths and support needs using approved approaches within professional competence; agree care plans and review them through designated clinical supervision.
• Deliver individual and group psychosocial support, counselling and focused psychological interventions following the selected protocol and completion of required training, supervised practice and competency assessment; document progress and appropriate clinical closure.
• Provide suitable family, caregiver and adolescent wellbeing activities, including age-appropriate consent and assent. Refer medication decisions, medical assessment and presentations beyond competence to qualified clinicians; this psychology role does not prescribe medication.

C. Referral, Risk Response and Continuing Care

• Identify urgent mental-health or safeguarding concerns and promptly consult the clinical supervisor; implement the approved crisis pathway, support safe handover and record agreed actions without undertaking complex risk management alone.
• Coordinate consent-based referrals with the Psychiatrist and Referral Support Officer, assessing documentation, mobility and protection risks; arrange suitable RI-managed mobile, home-based or remote alternatives where needed, and monitor referral completion and continuing care.
• Maintain continuity for participants referred by mobile clinics and the hotline; agree safe follow-up, review missed appointments and arrange appropriate transfer, further intervention or closure under clinical supervision.

D. Team Supervision and Quality Improvement

• Plan and review the Assistant’s reception, activity-support and administrative work; provide coaching and clear boundaries so that assistants do not independently assess, counsel, diagnose or manage high-risk cases.
• Participate in regular clinical supervision and case reviews, monitor intervention fidelity and approved wellbeing outcomes, and use feedback to