We are seeking a Vulnerability Management Analyst to support vulnerability management across infrastructure, applications, and cloud environments. The analyst will validate security findings, manage vulnerability-related incidents in ServiceNow, coordinate remediation with technical teams and vendors, and verify completed remediation.
Key Responsibilities
- Monitor, triage, and maintain vulnerability-related incidents in ServiceNow, ensuring accurate ownership, priority, status, target dates, evidence, and follow-up.
- Review and validate findings and scan results from Rapid7, Wiz, CyCognito, and other applicable security tools, investigating potential false positives and duplicate findings.
- Assess vulnerability applicability, severity, exploitability, asset exposure, and business impact to support prioritisation.
- Work with infrastructure, application, cloud, and other subject matter experts to confirm findings, determine ownership, and agree remediation actions and timelines.
- Engage vendors when additional technical validation, product guidance, or remediation support is required, and track outstanding responses.
- Revalidate completed remediation through rescans or appropriate technical checks, document supporting evidence, and support incident closure.
- Track aging items, blockers, and findings approaching or exceeding service-level agreement (SLA) deadlines, escalating to the Vulnerability Management team as required.
- Support recurring vulnerability reviews and provide clear updates on remediation progress, open risks, blockers, and next actions.
Requirement
- Practical experience using ServiceNow to manage incident ownership, workflow status, evidence, and SLA tracking.
- Ability to interpret scanner findings, Common Vulnerabilities and Exposures (CVEs), Common Vulnerability Scoring System (CVSS) ratings, and remediation guidance.
- Sound technical understanding of operating systems, networking, applications, and cloud security concepts.
- Strong communication skills, with experience working directly with technical SMEs and vendors to resolve findings.
- Ability to manage assigned work independently, maintain accurate records, and follow remediation through to closure.
- Hands-on experience with Rapid7, Wiz, CyCognito, or comparable vulnerability and exposure-management platforms.
- Experience with ServiceNow Vulnerability Response and coordinating remediation across multiple technical teams.