Vice President GPS Processing, Payments CoE

HSBC; Hyderabad City Taluka; On-site; PKR 1,500,000 - 2,500,000; Full time

Job summary

A leading global banking institution is hiring a Vice President for GPS Processing in their Hyderabad location. The role demands over 10 years of operational experience in payment processing and strong team leadership abilities. The successful candidate will ensure service delivery excellence, contribute to client experiences, and drive operational efficiencies. Responsibilities include managing stakeholder relationships and adhering to regulatory standards. The position offers an opportunity to lead a diverse team while promoting an inclusive workplace culture.

Benefits

Continuous professional development

Flexible working opportunities

Inclusive workplace culture

Qualifications

• Overall 10+ years of experience in a similar environment.
• Strong team management experience required.
• Proven leadership and people management skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Oversee all functional utilities and maintain SLAs.
• Support client service teams to ensure top-tier client experiences.
• Drive efficiencies and improvements in operations.
• Build strong partnerships across various functionalities.

Skills

Strong interpersonal skills

Leadership skills

Project management

Analytical skills

Creative problem-solving

Communication skills

Education

10+ years in International Payment Processing Operations

Tools

MS Access

Excel

PowerPoint

Word

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Vice President GPS Processing, Payments CoE

Business: Global Payment Solutions

Principal responsibilities

• Operational oversight of all functional utilities and the integration of all payment’s products to a payments standard for client experience and meeting all SLAs and performance metrics.
• Maintaining a strong Global network to understand the needs of, and support, all key stakeholders.
• Maintaining a strong risk and controls environment that will protect the firm and employees.
• Support Implementations and Client Service Teams to ensure best in class client experience through the client lifecycle.
• Build a world class team that can support the team's objectives.
• Develop policies, procedures, performance objectives and standards that are aligned to meet all regulatory and controls standards.

Operations Service Delivery

• Demonstrate complete & thorough understanding of the bank’s Payments Operations and provide strong operational leadership to ensure overall Service delivery to the clients
• Enable flawless execution, smooth new migrations and enhance overall client experience
• Own and drive efficiency programs, transformation, system/process improvements, focused on elimination of manual touchpoints and bespoke processes
• Work seamlessly in a matrix operating model managing senior stakeholders and partners across Operations, Technology, Product and Client Services
• Understand in detail the escalation protocol & execute it seamlessly when needed

Partnership & Governance

• Work in a matrix environment, in close partnership across various sites and business partners
• Build and leverage global and local partnerships across businesses in line with the overall product/business objectives.
• Institutionalize a strong governance framework locally in the region and across all delivery sites to ensure consistently strong focus on quality, delivery and enhancing client experience

Risk & Controls

• Build a strong Risk aware/controls focused operations and working closely with the Business Partners and Risk/Controls Managers
• Drive an effective, robust, pro-active and sustainable controls program
• Fulfil internal controls requirements as well as ensure smooth Regulatory and Internal Audits
• Constantly review processes to identify control gaps, manual touch points & work towards fixing these issues

Financial Discipline

• Manage AOP across teams and groom teams to always achieve financial discipline.

People Management

• Build a strong transparent performance management culture for staff based on meritocracy, continuous communication, timely feedback and appropriate supervisory cover
• Advance an inclusive leadership agenda by building a diverse team, coaching and mentoring potential leaders and actively engaging on the firm's agenda on diversity and inclusion
• Engage, motivate and influence direct reports, teams and peers and enhance overall employee engagement and retention, working in partnership with support functions
• Build a strong succession pipeline, critical talent bench and preparing the organization with skills of the future to continue to grow and evolve with the business
• Build a team that is sustainable in the long run & possesses the skills of the future
• Build a strong culture in the team that promotes & grows DE&I values

Work Environment

• Position requires 24x7 support, with some work happening off-hours via remote access and mobile phone.
• Position requires heavy interaction with the Controls Team, Servicing teams, Product teams, Technology teams, and other support function teams to ensure a strong business flow across multiple functions and multiple products.

Qualifications

• Overall 10+ years of experience in similar environment, with a higher vintage and strong team management experience in similar environment.
• Experience and a strong working knowledge of various aspects of International Payment Processing Operations.
• Working/Expert Knowledge of SWIFT & international payment conventions & practices is an added benefit.
• Strong Interpersonal skills to be able to communicate internally & externally and at all levels.
• Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.
• Excellent written & oral communication & interpersonal skills
• Proven leadership and people management skills.
• Proven ability to build strong business relationships within the site and across the business.
• Ability to use creative problem-solving techniques to solve business issues.
• Strong PC, project management, and analytical skills.
• Knowledge of MS Access, Excel, PowerPoint, and Word.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***