Travel Booking & Support Specialist

Rehman Travel; Islamabad Capital Territory; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A local travel agency in Islamabad is seeking passionate customer-oriented agents to assist clients with travel bookings and inquiries. The role involves direct communication with customers via phone, email, and chat, ensuring an extraordinary experience while addressing their needs and resolving issues. Applicants should possess strong communication skills, travel knowledge, and proficiency in Microsoft Office.

Qualifications

• Must have strong organizational skills to manage competing priorities.
• Proficiency with website functionality and software.
• Knowledge of travel industry procedures and policies is important.

Responsibilities

• Assist customers with inquiries and bookings via phone, email, and chat.
• Provide solutions to customer issues and follow up on cases.
• Document customer incidents accurately and timely.

Skills

Good Communication Skills

Travel Skills

Travel Knowledge

Organizational Skills

Technical Skills and Computer Knowledge

Attention to Detail

Creative Problem-Solving Skills

Tools

Microsoft Office

Job description

A local travel agency in Islamabad is seeking passionate customer-oriented agents to assist clients with travel bookings and inquiries. The role involves direct communication with customers via phone, email, and chat, ensuring an extraordinary experience while addressing their needs and resolving issues. Applicants should possess strong communication skills, travel knowledge, and proficiency in Microsoft Office.