TMT Client Operations Associate — Night Shift

S&P Global; Islamabad; On-site; PKR 1,000,000 - 1,500,000; Full time

Job summary

S&P Global is hiring an Associate, (TMT), Technology, Media & Telecommunications – Client Operations in Islamabad, Pakistan. The role involves handling critical research and knowledge sharing with a diverse, global client base via email, chat, and phone calls, and collaborating with content/product teams to enhance data quality and user experience.

You'll develop TMT industry knowledge, create Excel models, contribute to training, and participate in client outreach campaigns to drive usage and

Qualifications

• Excellent critical thinking and problem solving abilities.
• Must be proactive and capable of multitasking effectively.
• Exceptional communication and interpersonal skills.
• Possesses strong attention to detail and can independently conduct due diligence for research.
• Team-player mentality with strong collaboration skills.
• Flexible to changes in a dynamic environment.
• Provide and accept constructive feedback.

Responsibilities

• Primary point of contact for providing critical research and value-add knowledge to our diverse client base at various companies primarily in US, and across the globe, through e-mails, chat & phone calls.
• Channel client ideas and feedback to our content and product management teams to help improve the quality and accuracy of our database and products.
• Work with senior team members on projects and develop subject matter expertise in different sectors of the TMT industry.
• Effective Workflow Management including: Logging and tracking information in the appropriate systems in an accurate and timely manner; Advanced cases are passed to other departments following procedures; Chip into operational efficiency by applying the Lean principles to the day-to-day job; Use Diagnostic Techniques to go beyond client wants and delve into the why; Record and deliver persona/workflow-based client training with adequate support and oversight.
• Participates in user acceptance testing efforts within areas of focus to ensure that products meet the highest standard for client experience.
• Document different client queries for product associates to build a central repository of information which can be accessed by internal partners on how to best use the product.

Skills

Critical thinking

Proactive multitasking

Communication

Attention to detail

Team collaboration

Adaptability

Job description

S&P Global is hiring an Associate, (TMT), Technology, Media & Telecommunications – Client Operations in Islamabad, Pakistan. The role involves handling critical research and knowledge sharing with a diverse, global client base via email, chat, and phone calls, and collaborating with content/product teams to enhance data quality and user experience.

You'll develop TMT industry knowledge, create Excel models, contribute to training, and participate in client outreach campaigns to drive usage and