Technical Support Officer

Allied Industrial Supplies; Faisalabad; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A reputable supplier of industrial parts is seeking a Technical Support Officer to work remotely from Pakistan. In this role, you will communicate with customers, manage orders, and provide basic technical support. The ideal candidate will have strong English communication skills and a background in a technical field. Join a dynamic team and grow with us in the industrial automation industry.

Qualifications

• Strong English communication skills, both spoken and written.
• Background in technical or engineering fields is preferred.
• Proactive and able to work independently in a remote setting.

Responsibilities

• Communicate with customers in English via phone and email.
• Prepare and manage invoices and quotations.
• Coordinate with suppliers and place orders based on demand.
• Ensure timely delivery and service to customers.
• Provide basic technical support related to industrial parts.

Skills

Strong English communication skills

Background in technical or engineering fields

Experience in customer support

Proactive and well-organized

Ability to work independently

Job description

Technical Support Officer (Remote from Pakistan)
Company: Allied Industrial Company (Australia)
Location: Remote (Pakistan-based)
Industry: Industrial Automation / Technical Sales

Allied Industrial Company is a reputable Australia-based supplier of industrial parts including sensors and other technical components. We are looking to hire a Technical Support Officer in Pakistan to assist with our growing operations.

Role Responsibilities:

• Communicate with customers in English via phone and email
• Prepare and manage invoices, quotations, and order forms
• Coordinate with suppliers and place orders based on customer demand
• Follow up with both customers and suppliers to ensure timely delivery and service
• Maintain records and tracking systems for orders and client communication
• Provide prompt and professional responses to customer inquiries
• Handle basic technical support related to industrial parts (training provided)

Requirements & Skills

• Strong English communication skills (spoken and written)
• Background in technical or engineering fields
• Experience in customer support, order processing, or sales coordination is a plus
• Must be proactive, responsive, and well-organized
• Ability to work independently and remotely
• Basic knowledge of industrial components is advantageous