System Support Engineer — Customer‑Centric Tech Support

Contegris Technology Solutions; Lahore; On-site; PKR 558,000 - 893,000; Full time

Benefits offered by this job

Paid Leaves

Medical Reimbursement

Provident Fund

Gym Allowance

Annual Bonus

Annual Salary Increments

Professional Growth & Learning Enviro

Job summary

Contegris Technology Solutions is seeking a proactive System Support Engineer to resolve user-reported issues and maintain high FCR. You will troubleshoot, document incidents in the CRM, and escalate when needed while keeping a positive customer experience.

Key requirements include a BS in CS/IT or current BS student, up to 1 year in a fast-paced call center, basic Linux/Networking knowledge, and CCNA certification. Morning to night shift availability is needed.

Qualifications

• Bachelor’s degree in CS/IT or currently enrolled BS students encouraged.
• Fresh graduate or up to 1 year experience in a fast-paced call center.
• Basic knowledge of Linux, Networking, and Network Security.
• CCNA certification desirable.
• Willing to work morning/afternoon/evening/night shifts.

Responsibilities

• Respond to customer inquiries via phone, email, chat.
• Provide product and service information, resolve complaints empathetically.
• Document interactions accurately in the CRM system.
• Escalate complex issues to the appropriate team and follow up.

Skills

Customer oriented

Excellent communication

Attention to detail

Team player

Problem solving

Pressure handling

Education

BS in CS/IT or enrolled BS student

Tools

CCNA Certification

Job description

Contegris Technology Solutions is seeking a proactive System Support Engineer to resolve user-reported issues and maintain high FCR. You will troubleshoot, document incidents in the CRM, and escalate when needed while keeping a positive customer experience.

Key requirements include a BS in CS/IT or current BS student, up to 1 year in a fast-paced call center, basic Linux/Networking knowledge, and CCNA certification. Morning to night shift availability is needed.