Overview
The Strategy Planning & Operations Specialist plays a critical role in driving organizational efficiency, supporting strategic initiatives, and ensuring operational excellence across departments. This role combines analytical thinking, strategic planning, and hands-on operational execution to strengthen business performance, enhance employee engagement, and ensure alignment with company objectives. The ideal candidate is proactive, detail-oriented, and capable of managing multiple workstreams in a dynamic environment.
Key Responsibilities
- Support in developing and executing departmental and organizational strategies.
- Assist in monitoring progress toward strategic goals, identifying performance gaps, and recommending corrective actions.
- Contribute to the preparation of strategic presentations, meeting highlights, performance reports, and business reviews.
- Evaluate existing workflows and processes to identify areas for improvement and standardization.
- Coordinate the implementation of optimized operational practices to enhance productivity and resource utilization.
- Support alignment of departmental processes with overall business goals and compliance standards.
- Assist in planning, organizing, and executing strategic and cross-functional projects.
- Track milestones, budgets, and outcomes to ensure timely and quality delivery.
- Collaborate with internal and external stakeholders for effective coordination and reporting.
- Collect and analyze data to measure operational performance, efficiency, and impact.
- Develop dashboards and reports to support strategic decision-making.
- Track KPIs and highlight insights to inform continuous improvement initiatives.
- Support the implementation and monitoring of governance frameworks, policies, and compliance measures.
- Assist in internal audits, risk assessments, and adherence to performance standards.
- Contribute to maintaining documentation and ensuring consistency across operational records.
- Provide strategic and operational support to the Strategy & Operations function.
- Assist in team communications, onboarding, training and process documentation.
- Promote collaboration, accountability, and continuous improvement within the team.
Requirements
- Master’s or Bachelor’s degree in Business Administration, Operations Management, Project Management, or a related field.
- 2–3 years of experience in strategic planning, operations, or project management.
- Strong analytical, organizational, and communication skills.
- Proficient in Microsoft Office Suite, Google Workspace, and project management tools.
- Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment. Certification in Project Management (e.g., PMP, PRINCE2, or Agile/Scrum) is preferred.
- Additional certifications in Business Analysis, Operations Management, or Process Improvement (e.g., Lean Six Sigma) will be an advantage.
Soft Skills
- Strong problem-solving and critical-thinking abilities.
- Excellent verbal and written communication skills.
- High attention to detail with a focus on accuracy and quality.
- Strong interpersonal skills with the ability to collaborate across teams.
- Adaptability and resilience in a fast-paced, changing environment.
- Proactive mindset with strong ownership and accountability.
- Time management and organizational excellence.
- Positive attitude and a continuous learning approach.
Benefits
- OPD
- IPD including Parents
- Quarterly Bonus
- Leaves
- Fuel Card