Serviced Apartments Hospitality Manager - Work Together

Taraki; Rawalpindi Cantonment; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A hospitality management company is seeking a qualified manager to oversee daily operations of serviced apartments in Rawalpindi Cantonment. The role involves leading a team, managing budgets, developing customer service standards, and ensuring compliance with regulations. Candidates should have a bachelor's degree in Hospitality Management and 3-5 years of experience in hospitality management.

Qualifications

• Proven experience as a hospitality manager in serviced apartments or hotels.
• Demonstrable experience in managing budgets and financial forecasts.
• Strong attention to detail and organizational skills.

Responsibilities

• Oversee daily operations of serviced apartments to ensure guest satisfaction.
• Develop and implement customer service standards to enhance the guest experience.
• Coordinate maintenance and housekeeping activities to maintain high standards.

Skills

Team leadership

Budget management

Communication skills

Conflict resolution

Organizational skills

Education

Bachelor's degree in Hospitality Management

Certification in hotel management

Job description

Responsibilities

• Oversee daily operations of serviced apartments to ensure guest satisfaction.
• Manage and lead a team of hospitality staff, including hiring, training, and scheduling.
• Develop and implement customer service standards to enhance the guest experience.
• Handle guest inquiries, complaints, and requests promptly and effectively.
• Coordinate maintenance and housekeeping activities to maintain high standards of cleanliness and functionality.
• Develop and manage budgets, monitor expenses, and ensure profitability.
• Implement sales and marketing strategies to increase occupancy and revenue.
• Maintain strong relationships with vendors, suppliers, and local businesses.
• Ensure compliance with health, safety, and legal regulations.
• Prepare reports on occupancy rates, revenue, and other key performance indicators.

Requirements

• Proven experience as a hospitality manager or similar role in serviced apartments or hotels.
• Demonstrable experience in managing budgets and financial forecasts.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to resolve complaints and conflicts professionally.
• Strong attention to detail and organizational skills.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• 3-5 years of experience in hospitality management.
• Certification in hotel management or related fields is a plus.
• Knowledge of local regulations and industry best practices.