Senior ServiceNow Project Manager & Solutions Consultant

genpact; Hyderabad City Taluka; On-site; PKR 4,709,000 - 6,280,000; Full time

Job summary

A global consultancy firm is seeking a Principal Consultant - ServiceNow in Hyderabad to manage product-based solution projects and enhance customer satisfaction. Responsibilities include overseeing project management, client management, and communicating customer requirements effectively. Candidates must possess strong leadership and project management skills, be client-facing, and be fluent in English. An opportunity to travel to Europe and America is also available.

Qualifications

• Ability to understand a client's business strategy and design solutions.
• Experience in leading requirements gathering workshops.
• Experience with business analysis and writing functional design documents.
• Strong leadership skills for project teams.
• Ability to travel to customer sites in Europe & America.

Responsibilities

• Manage product-based solution projects.
• Track, monitor, and report on project progress.
• Analyze and communicate customer requirements.
• Write concept and functional design documents.
• Ensure customer satisfaction and maintain key customer relationships.

Skills

Project Management skills

Client Management skills

Crisis management skills

Good customer facing skills

Fluent in spoken and written English

Tools

MS technology stack

Business Process Management software

Job description

A global consultancy firm is seeking a Principal Consultant - ServiceNow in Hyderabad to manage product-based solution projects and enhance customer satisfaction. Responsibilities include overseeing project management, client management, and communicating customer requirements effectively. Candidates must possess strong leadership and project management skills, be client-facing, and be fluent in English. An opportunity to travel to Europe and America is also available.