Senior Recovery & Collections Officer (Banking/Insurance Sector Experienced )

HR Ways; Pakistan; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading consulting firm in Karachi is seeking a Head of Collections & Recovery Department. This role involves managing all collection activities to ensure timely recovery of payments and maintaining a healthy cash flow. Candidates should possess 5-7 years of experience in collections, preferably in the real estate sector, and a relevant degree. The position offers competitive salary and benefits.

Benefits

Medical

PF

Gratuity

Yearly Bonus

Leaves

Qualifications

• 5-7 years of experience in collections or receivables management.
• Relevant experience in the real estate or development sector is preferred.

Responsibilities

• Plan and manage collection activities for development projects.
• Develop collection strategies aligned with financial goals.
• Lead the collections team to achieve recovery targets.

Skills

Leadership

Financial acumen

Customer relationship management

Education

Bachelor's degree in Finance, Business Administration, or Accounting

Master's preferred

Job description

Opening: Head of Collections & Recovery Department- Onsite (Real Estate/Banking - Karachi)

Company Overview

Hiring one of our top consulting firm for Real Estate in Karachi.

Job Summary

The Head of Collections & Recovery Department is responsible for planning, managing, and executing all collection activities for the company's development projects. This includes overseeing receivables from clients, implementing collection strategies, ensuring timely recovery of payments, and maintaining a healthy cash flow. The role requires strong leadership, financial acumen, and customer relationship management skills to ensure smooth and efficient collection operations across all projects.

Key Responsibilities

Strategic & Operational Management

• Develop and implement the company's collection strategy in line with financial goals and project timelines.
• Lead the collections team in achieving monthly, quarterly, and annual recovery targets.
• Collaborate with the finance, sales, and legal departments to ensure proper coordination and payment follow-ups.
• Monitor outstanding accounts and prioritize high-value recoveries.

Customer Relationship & Communication

• Maintain professional relationships with clients to ensure timely payment collection.
• Handle escalated customer cases related to payment disputes, project delays, or contractual clarifications.
• Communicate payment plans, schedules, and dues clearly and effectively to clients.

Data & Reporting

• Monitor and collection performance through reports and dashboards.
• Provide regular updates to senior management on recovery trends, risks, and key accounts.
• Develop and maintain a database of all receivables, client payment history, and outstanding balances.

Team Leadership

• Manage and mentor the collection officers, coordinators, and recovery agents.
• Conduct regular performance reviews and training sessions to improve collection efficiency.
• Set departmental KPIs and track team performance.

Policy, Compliance & Legal Coordination

• Ensure adherence to company policies and regulatory compliance in all collection processes.
• Coordinate with the legal team for defaulter cases, payment disputes, and recovery through legal channels.
• Recommend policy updates to strengthen the collection framework.

Process Improvement

• Identify process gaps and propose automation or system improvements for better collection tracking.
• Introduce customer-friendly payment solutions and digital payment systems

Requirements

• 5-7 years of relevant experience in collections, receivables management, or credit control, preferably within the real estate or development sector.
• Bachelors degree in Finance, Business Administration, Accounting, or related field (Masters preferred)

Other Details

Experience: 5 -7 years experience in Real Estate Industry.
Location: Karachi
Salary: Market Competitive
Benefits: Medical - PF - Gratuity - Yearly Bonus - Leaves etc.
Timings: 10 am to 8pm - Mon to Saturday.