Senior MSP Systems Engineer: Networking & Escalations

GXA; Pakistan; Remote; PKR 1,500,000 - 2,800,000; Full time

Job summary

GXA is seeking a Senior Systems Engineer (L3) to serve as the primary escalation point for the most challenging service issues across client environments. The role emphasizes networking and firewall expertise, while spanning servers, cloud services, identity, endpoints, and core business applications.

Ideal candidates will have deep practical networking skills, hands-on MSP experience, and a track record of reducing escalations and improving service maturity.

Qualifications

• Senior-level MSP support experience with the ability to independently resolve complex tickets across multiple technology domains.
• Proven experience working as an L3 or senior escalation engineer in a managed services environment.
• Strong, hands-on experience supporting core MSP platforms, including Microsoft 365 and Azure, Active Directory, Exchange, Windows Server, virtualization, endpoint management, and standard MSP tooling.

Responsibilities

• Serve as the final escalation point for complex service and infrastructure issues across client environments, spanning servers, cloud services, identity, endpoints, and networking.
• Diagnose and resolve advanced issues across common MSP platforms, including Microsoft 365, Azure, identity services, AD, Exchange, and core server infrastructure.
• Design, configure, and troubleshoot infrastructure spanning on-prem, cloud, and hybrid environments to ensure stability, security, and scalability.
• Act as the lead escalation engineer for advanced networking issues when required, including firewalls and VLANs, routing, switching, VPNs.

Skills

Senior MSP support

L3 escalation

Networking

Firewall configuration

Active Directory

Azure identity services

Windows Server

VMware

Hyper-V

Endpoint management

Tools

Fortinet firewall

SonicWall firewall

Meraki firewall

RMM tools

PSA tooling

Job description

GXA is seeking a Senior Systems Engineer (L3) to serve as the primary escalation point for the most challenging service issues across client environments. The role emphasizes networking and firewall expertise, while spanning servers, cloud services, identity, endpoints, and core business applications.

Ideal candidates will have deep practical networking skills, hands-on MSP experience, and a track record of reducing escalations and improving service maturity.