Senior Manager Technology - Integration Support

Mashreq; Karachi Division; On-site; PKR 2,000,000 - 3,000,000; Full time

Job summary

Mashreq is seeking an experienced IBM API Connect Administrator in Karachi to oversee installation, configuration, deployment, administration and monitoring across Cloud and on-premises VMs.

You will monitor API health, manage CI/CD pipelines, lead incident resolution, configure backups, security with TLS/OAuth2, and tailor the Developer Portal and analytics integration to support scalable API programs. Collaboration with IBM Support and internal teams is expected.

Qualifications

• Experience installing, configuring, deploying, administering and monitoring IBM API Connect in Cloud and On-Prem VMs.
• Ability to analyze logs to identify problems and monitor API health.
• Lead incident resolution calls and assist root-cause analysis.
• Configure backup and restoration of IBM API Connect subsystems.
• Maintain CI/CD pipelines for API builds and deployments.
• Manage API lifecycle via the API Management Portal across catalogs.
• Handle consumer maintenance including users, groups and roles containing security configurations.
• Make Developer Portal changes via admin menus and Drupal themes.
• Enable analytics with Elastic and configure dashboards; Splunk searches and alerts.
• Secure the product with TLS profiles and OAuth2 mechanisms.
• Apply patches and upgrades; address architecture, infra, and security questions.

Responsibilities

• Install, configure, deploy, and monitor IBM API Connect in cloud and on-prem environments.
• Monitor health and performance of the IBM API Connect environment.
• Lead incident resolution calls and assist root-cause analysis.
• Analyze logs to identify problems within the IBM API Connect environment.
• Configure backup and restoration of subsystems and data.
• Maintain CI/CD pipelines for building and deploying APIs.
• Use the API Management Portal to manage API lifecycles across catalogs.
• Manage users, groups and roles, plus security configurations.
• Perform Developer Portal changes via admin menus and Drupal themes.
• Enable analytics collection and alerting using Elastic and Splunk.

Skills

API Management

Cloud & On-Prem Administration

Incident Management

CI/CD Pipelines

Log Analysis

Security Configuration

Backup & Restore

Architectural Collaboration

Tools

IBM API Connect

Splunk

Elastic

Drupal/Developer Portal

TLS/OAuth2

Job description

• Installation, configuration, deployment, administration and monitoring of IBM API Connect in Cloud and On Prem VMs.
• Monitor the health of the IBM API Connect environment to ensure performance and availability of APIs.
• Participate, and lead as necessary, in incident resolution calls when needed to assist root cause analysis of issues.
• Analyze logs to identify problems within the IBM API Connect environment.
• Configure and implement backup and restoration of IBM API Connect subsystems.
• Backup and restore IBM API Connect configuration data.
• Maintain CI/CD pipeline for building and deploying APIs in IBM API Connect
• Use the API Management Portal to manage the lifecycle of APIs across multiple API Catalogs.
• Consumer maintenance including creating users, groups and roles, and security configurations.
• Make IBM API Connect Developer Portal changes using the administrative menus to affect the portal configuration and Drupal themes as well as perform some look and feel content changes.
• Enabling the third party tools like elastic to capture the analytics events for customer dash boards
• Splunk data platform expertism with advance search queries construction and monitoring and alerting setup for failures
• Configure the security of the IBM API Connect product using TLS Profiles and native oAtuh2 mechanisms to ensure a secure operating environment.
• Apply product maintenance patches, interim releases, upgrades as required.
• Deliver technical architecture related information, support technical discovery sessions, assist architect/ team lead as required, and respond to architecture, infrastructure, and security questions as required.
• Good in hardware specifications, networking requirements, and storage sizing for IBM API Connect.
• Interact with IBM Technical Support and IBM Technical Sales as required to verify, discuss, and close issues or questions that arise.