Senior Analyst, ServiceNow IRM
Invesco Ltd
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Benefits offered by this job
Job summary
Invesco Ltd is seeking a Senior Analyst for ServiceNow IRM to support operational, administrative, and testing activities across ERM and IA. You will work with the Product Owner and platform teams to enhance workflows and ensure timely issue resolution.
The role emphasizes governance, data quality, and user support within a global investment context, requiring strong analytical skills and a continuous improvement mindset.
Qualifications
- Master’s degree in finance, Information Systems, Risk Management, or equivalent experience.
- Interest in pursuing relevant certifications (e.g., ServiceNow) a plus.
- 2–4 years of experience in risk or audit technology operations or platform administration.
Responsibilities
- Provide operational, administrative, and testing support for IRM workflows in ServiceNow.
- Coordinate with ERM and IA teams to ensure timely delivery of enhancements and issue resolutions.
- Support change requests, governance docs, backlog tracking, and documentation of configurations.
Skills
Education
Tools
Job description
As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.
As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world.
Our benefit policy includes but not limited to:
- Competitive Compensation
- Flexible, Hybrid Work
- 30 days’ Annual Leave + Public Holidays
- Life Insurance
- Retirement Planning
- Group Personal Accident Insurance
- Medical Insurance for Employee and Family
- Annual Health Check-up
- 26 weeks Maternity Leave
- Paternal Leave
- Adoption Leave
- Near site Childcare Facility
- Employee Assistance Program
- Study Support
- Employee Stock Purchase Plan
- ESG Commitments and Goals
- Business Resource Groups
- Career Development Programs
- Mentoring Programs
- Invesco Cares
With over $2.5 trillion of assets under management, Invesco is one of the world’s leading global investment management firms, headquartered in Atlanta, GA. Spreading across 26 countries and with over 8400 dedicated employees, we are driven by trust and care. As one of the world’s leading asset managers, we are solely dedicated to delivering an investment experience that helps people get more out of life. If you're looking for challenging work, thoughtful colleagues, and a global employer with social values, explore your potential at Invesco.
Investment Services Operations provides global end to end middle to back-office support for trade management, portfolio operations and data management, reconciliation, corporate action, bank loans, fund services and reporting to support Invesco’s investment related activities. The team focuses to provide quality service with highly disciplined operations, to deliver responsive support for investment processes, new products and instruments, to be responsive to changing economic, regulatory and risk environments, to manage and deliver quality data in accordance with “SMART” data principles.
The Senior Analyst, ServiceNow IRM (Integrated Risk Management) plays an important role in operational, administrative, and testing support for the IRM capabilities within ServiceNow. Working closely with the ServiceNow IRM Product Owner and broader Enterprise Risk Management (ERM) and Internal Audit (IA) teams, this role supports the maintenance, enhancement, and operations of IRM workflows used across ERM and IA. The role focuses on execution and coordination activities, ensuring effective platform usage and timely delivery of enhancements and issue resolutions.
- Support the ongoing administration of ServiceNow IRM modules, including data updates, documentation management, and routine configuration checks.
- Monitor user queries, troubleshoot issues, and elevate technical items to the platform team or Product Owner as appropriate.
- User Support & Training Coordination
- Assist in the preparation of user guides, training materials, and reference documentation.
- Coordinate training sessions, gather user feedback, and monitor adoption.
- Support end-users, ensuring consistent and accurate use of the platform.
- Execute defined test scripts for enhancements, workflow updates, configuration changes, and bug fixes.
- Document test results, track defects, and ensure timely follow-up with technology teams.
- Support user acceptance testing (UAT) coordination across ERM and IA teams.
- Assist in the preparation of change requests and governance documentation.
- Support the Product Owner in tracking backlog items, status, and delivery progress.
- Maintain documentation and process maps of configuration standards.
- Prepare operational reports, dashboards, and metrics to support management oversight.
- Assist with data validation and quality checks across ERM & IA processes.
- Compile insights from usage data, testing results, and issue logs to support continuous improvement activities.
- Identify repetitive tasks or manual steps that could be candidates for simplification or automation.
- 2–4 years of experience in risk and/or audit technology operations, or platform administration (ServiceNow experience preferred but not required).
- Exposure to risk or audit processes (e.g., control testing, risk assessments, issue management) is beneficial.
- Familiarity with workflow tools, ticketing systems, or process mapping tools is advantageous.
- Continuous improvement mindset and adaptability to change.
- Strong attention to detail with excellent organization and time‑management skills.
- Good analytical and problem‑solving skills, with the ability to follow defined procedures.
- Clear communicator, comfortable supporting users and documenting processes.
- Proficient in Microsoft Office and collaboration tools (e.g., Teams, SharePoint, Excel, CoPilot).
- Proactive and eager to learn, with a strong interest in risk and technology‑enabled workflows.
- Master’s degree in finance, Information Systems, Risk Management, or equivalent experience.
- Interest in pursuing relevant certifications (e.g., ServiceNow) a plus.
Staggered shifts on rotational basis to provide global business coverage depending on project, assignment, or daily activities
Full time
Employee
No
At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least four days a week, with one day working outside an Invesco office.
Build the skills and experiences that help you thrive in a constantly evolving business environment. Our AI-enabled learning platform provides personalized learning opportunities based on your role and interests, while development programs and leadership training help support continuous career growth.
About Invesco: https://www.invesco.com/corporate/en/home.html
About our Culture: https://www.invesco.com/corporate/en/about-us/our-culture.html
About our D&I policy: https://www.invesco.com/corporate/en/our-commitments/diversity-and-inclusion.html
About our CR program: https://www.invesco.com/corporate/en/our-commitments/corporate-responsibility.html
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