Senior Analyst Operations

Jeeny; Islamabad; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading ride-hailing platform is seeking a Senior Analyst - Operations to optimize operational performance through data analysis and process improvement. This role involves monitoring KPIs, ensuring data integrity, and performing ad hoc analysis. Candidates should have a Bachelor's degree, relevant experience, and proficiency in data analytics tools. Great benefits include a competitive salary, health insurance, and learning opportunities.

Benefits

Market Competitive Salary

Health Insurance

Internet Allowance

Learning & Development Allowance

Qualifications

• 2-3 years experience in operations, data analysis, or related roles.
• Strong understanding of process improvement methodologies (e.g., Lean, Six Sigma).
• Excellent communication and presentation skills.

Responsibilities

• Collect, process and analyse data related to operational initiatives.
• Develop and maintain KPIs and dashboards for fleet performance.
• Utilize historical data and statistical modelling for predictions.

Skills

Data analysis

Performance monitoring

Forecasting

Data integrity

Ad hoc analysis

Education

Bachelor's degree in Business Administration, Operations Management, Data Analytics

Master's degree preferred

Tools

Excel

SQL

Tableau

Power BI

Job description

About Jeeny

Jeeny is a leading ride-hailing platform that strives to revolutionize daily commuting and transportation. Our app connects users with their preferred modes of transportation, making mobility accessible, convenient, and affordable for all.

We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Since our inception, we have grown exponentially and currently operate in Saudi Arabia and Jordan.

At Jeeny, we value innovation, teamwork, and a passion for delivering exceptional user experiences. Join us in our mission to transform the transportation landscape.

About the Role

The Senior Analyst - Operations is a key contributor to optimizing the performance of our ride-hailing operations. This role involves analyzing driver and rider data, enhancing operational processes, and supporting strategies to improve service quality, efficiency, and user satisfaction.

Responsibilities

• Data Analysis: Collect, process and analyse data related to various aspects of operational initiatives and growth
• Performance monitoring: Develop and maintain key performance indicators (KPIs) and dashboards (where needed) to track performance of our fleet across KSA, providing meaningful insights
• Forecasting: Utilize historical data and statistical modelling to generate predictions and forecasts of proposed initiatives
• Data integrity: Ensure accuracy, completeness, and accuracy of data for analysis and reporting in daily/weekly trackers
• Ad hoc analysis: Perform ad hoc analysis as and when requested by management & leadership team

Requirements

• Bachelor's degree in Business Administration, Operations Management, Data Analytics, or a related field (Master's degree preferred)
• 2-3 years of experience in operations, data analysis, or related roles
• Proficiency in data analytics tools such as Excel, SQL, Tableau, Power BI, or similar platforms
• Strong understanding of process improvement methodologies (e.g., Lean, Six Sigma)
• Proven ability to analyze complex datasets and develop actionable recommendations
• Excellent communication and presentation skills
• Strong organizational and time-management skills

Benefits

• Market Competitive Salary – Hit the ground running with a salary that reflects your worth in today's market
• Learn & Grow – Level up with real-world projects, cross-functional job rotations, hands-on mentorship, and expert-led sessions tailored to your growth
• International Exposure – Collaborate across borders with teams in KSA, Jordan, Pakistan, and UAE—experience a global career from day one
• Health Insurance – Full health coverage so you can focus on your goals with peace of mind
• OPD Coverage – Outpatient visits? We\'ve got that covered for you
• End of Service Benefit – Loyalty pays off, long-term service comes with financial rewards
• Dollar Adjustment Allowance – With our dollar adjustment allowance, you can stay ahead of inflation. You\'re protected against currency fluctuations, so your compensation stays consistent and fair
• Internet Allowance – Work, stream, and stay in the loop with monthly internet support, whether you\'re learning, working, or just vibing
• Learning & Development Allowance – Get a yearly budget for certifications, courses, or training—because investing in you is a no-brainer

Company Culture

Jeeny is an equal opportunity employer. We are committed to providing a workplace where all aspects of employment are solely based on merit. We value diversity and absolutely do not discriminate in any form based on race, color, ethnicity, nationality, religion, gender, age, or mental or physical disability.