Senior Amazon Connect Lead - Remote Cloud Architect

NorthBay Solutions; Pakistan; Remote; PKR 25,438,000 - 33,918,000; Full time

Job summary

A technology solutions provider is seeking a Lead Developer (Amazon Connect) to design cloud-based contact center applications. Ideal candidates should have 8+ years of IT experience, with 3+ years specifically in Amazon Connect implementations, and strong expertise in the AWS cloud ecosystem and telephony concepts. This is a fully remote position offering the opportunity to work with global teams on innovative solutions.

Qualifications

• 8+ years of total IT experience with a strong development background.
• 3+ years of experience working on Amazon Connect implementations.
• Experience integrating contact center systems with CRM or ERP solutions.

Responsibilities

• Architect and implement Amazon Connect solutions for call center operations.
• Develop IVR workflows and custom integrations using AWS Lambda.
• Collaborate with global teams to build and deploy production-ready applications.

Skills

AWS Cloud ecosystem

Amazon Connect

Telephony concepts

CRM or ERP integration

AI/ML integration

Education

AWS Developer / Architect certification

Tools

AWS Lambda

AWS Lex

DynamoDB

S3

CloudWatch

API Gateway

Job description

A technology solutions provider is seeking a Lead Developer (Amazon Connect) to design cloud-based contact center applications. Ideal candidates should have 8+ years of IT experience, with 3+ years specifically in Amazon Connect implementations, and strong expertise in the AWS cloud ecosystem and telephony concepts. This is a fully remote position offering the opportunity to work with global teams on innovative solutions.