Sales Support & Operations Specialist

Horizon Technologies; Karachi Division; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A technology company is seeking a Sales Support & Operations Specialist in Karachi to manage order processing, shipping logistics, and customer communications. The ideal candidate should have sales support experience and strong organizational skills, particularly in Microsoft Office Suite. This role requires attention to detail and the ability to handle multiple responsibilities. Evening to night shift following US - EST is expected.

Qualifications

• Proven experience in sales support, operations, or a related role.
• Strong organizational skills with the ability to handle multiple tasks and meet deadlines.
• Attention to detail and problem-solving mindset.

Responsibilities

• Process customer orders accurately and promptly.
• Arrange and coordinate shipments to meet delivery deadlines.
• Monitor stock levels and respond to inventory inquiries.
• Provide timely and professional responses to customer inquiries.
• Maintain accurate records of orders and shipping.
• Contribute to process improvement initiatives.

Skills

Sales support experience

Organizational skills

Proficiency in Microsoft Office Suite

Detail-oriented

Problem-solving mindset

Professional communication

Tools

Order processing systems

Inventory management systems

Job description

We are seeking a highly organized and proactive Sales Support & Operations Specialist to join our team. The ideal candidate will have prior experience supporting sales and operations functions, preferably for US-based clients or international markets. You will be responsible for managing order processing, shipping logistics, inventory inquiries, client communications, and ensuring a smooth workflow between sales and operations teams. The candidate must be detail-oriented, efficient, and capable of handling multiple responsibilities in a fast-paced environment.

Must Haves

Proven experience in sales support, operations, or a related role.

Strong organizational skills with the ability to handle multiple tasks and meet deadlines.

Proficiency in Microsoft Office Suite (especially Excel) and order processing systems.

Attention to detail and problem-solving mindset.

Ability to communicate professionally with clients and internal teams.

Preferred Skills

Experience with shipping coordination, invoice reconciliation, and logistics management.

Familiarity with inventory management systems.

Knowledge of supply chain processes and international shipping practices.

Responsibilities

• Order Processing: Process customer orders accurately and promptly. Verify pricing, inventory availability, and shipping requirements. Communicate with customers to confirm order details and provide updates.
• Shipping & Logistics: Arrange and coordinate shipments to meet delivery deadlines. Liaise with carriers and logistics partners for cost-effective and timely solutions. Reconcile shipping invoices and resolve discrepancies.
• Inventory Management: Monitor stock levels, respond to inquiries about inventory, and provide low-stock alerts to relevant teams.
• Customer Support & Communication: Provide timely and professional responses to customer inquiries, including product details, pricing, and delivery timelines. Prepare quotes based on customer requirements.
• Records & Reporting: Maintain accurate records of orders, shipping, and customer interactions. Prepare routine reports on order status, shipping costs, and customer feedback.
• Process Improvement: Contribute to initiatives to enhance operational efficiency and customer experience.

Other Details

Job Timings: Evening to night shift following US - EST