SaaS App Support Engineer — API & Debug Expert

HR Force International; Lahore; On-site; PKR 600,000 - 800,000; Full time

Job summary

A technology support company in Lahore is seeking an experienced Application Support Engineer to join their Product Support Team. This role involves providing technical support for SaaS products and resolving complex technical issues related to APIs and integrations. Candidates should have a bachelor's degree in Computer Science or a related field, with 1–3 years of experience in a technical support role. The ideal candidate must also possess strong API understanding and client communication skills.

Qualifications

• 1–3 years of experience in technical or product support roles, preferably in SaaS, FinTech or software companies.
• Strong understanding of APIs, JSON, RESTful services, and web technologies.

Responsibilities

• Serve as the first line of technical support for SaaS products.
• Troubleshoot and resolve complex technical issues related to APIs and integrations.
• Document support cases and maintain internal knowledge base.

Skills

Technical support

Troubleshooting

Client communication

API understanding

Education

Bachelor's degree in Computer Science, Software Engineering, or related field

Tools

Postman

Basic debugging tools

Job description

A technology support company in Lahore is seeking an experienced Application Support Engineer to join their Product Support Team. This role involves providing technical support for SaaS products and resolving complex technical issues related to APIs and integrations. Candidates should have a bachelor's degree in Computer Science or a related field, with 1–3 years of experience in a technical support role. The ideal candidate must also possess strong API understanding and client communication skills.